Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,240.00 - $60,320.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance
Job Description
Williams Lea by RRD is a global business support services company with a proud legacy spanning over 200 years. The company has established itself as a trusted provider of world-class business solutions, specializing in skilled administrative support, document production, presentation design, and marketing and communications services. Serving some of the world’s leading firms, particularly within the legal, financial, and professional services sectors, Williams Lea’s global presence extends across North America, the United Kingdom, Europe, and the Asia Pacific region. With thousands of employees worldwide, the company is committed to helping clients increase efficiency and effectiveness in their operations. Williams Lea... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years Reservations/Concierge experience
- Previous client service experience essential
- Hospitality & events experience essential
- Excellent written and oral communication skills
- Positive interpersonal skills
- Excellent computer and typing skills, Excel and Word proficiency
- Excellent listening and comprehension skills
- Ability to work in a fast-paced environment
- Professional telephone demeanor
- Self-motivated with positive can-do attitude
- Proven customer service skills
- Ability to communicate and interact effectively with diverse backgrounds
Job Qualifications
- Bachelor's degree or equivalent experience
- Minimum 5 years Reservations/Concierge experience
- Previous client service experience essential
- Corporate meeting room booking experience desirable
- Hospitality & events experience essential
- Excellent written and oral communication skills required
- Positive interpersonal skills required
- Excellent computer and typing skills required, Excel and Word proficiency required
- Excellent listening and comprehension skills required
- Expected to work with guests and visitors to ensure superior satisfaction
- Will be required to take initiative and get creative in resolving guest challenges
Job Duties
- Provide hands on leadership support for Reservations & Concierge team
- Identify problems and issues at the earliest possible moment and solve them
- Monitor performance of staff, provide feedback, coaching and training as required
- Manage team scheduling, holiday, working hours and other admin related issues
- Must have excellent organizational skills and attention to detail
- Must be able to meet deadlines and complete all projects in a timely manner
- Able to make independent decisions that conform to business needs and policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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