Job Overview
Compensation
Type:
Hourly
Rate:
Range $21.00 - $27.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
The hiring establishment is a prestigious hotel known for its commitment to luxury hospitality and exceptional guest experiences. This distinguished hotel operates within the highly competitive hospitality industry and focuses on delivering an outstanding level of service to a discerning clientele. Renowned for its elegant accommodations and superior amenities, the hotel offers a comprehensive range of services including an Executive Lounge designed to provide premium experiences to VIP guests. The hotel's brand values emphasize professionalism, hospitality excellence, and a strong dedication to guest satisfaction, setting high standards for all staff and management.\n\nThe role being offered is that of an Executive... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of supervisory experience in front desk or executive lounge roles
- Strong interpersonal and communication skills
- Basic understanding of accounting and inventory management
- Ability to work flexible hours including weekends and holidays
- Commitment to maintaining hotel brand standards and luxury service protocols
- Physical ability to stand and walk for extended periods
Job Qualifications
- Strong working knowledge of the English language with excellent written and verbal communication skills
- Professional demeanor and appearance
- Ability to foster positive working relationships across hotel departments
- Previous supervisory experience and at least two years of Front Desk and/or Executive Lounge experience
- Basic accounting and administrative skills
- Flexibility and a high level of professionalism
- Preparedness for extended standing walking and guest interaction
Job Duties
- Oversee daily Executive Lounge operations including scheduling and training of staff
- Track employee performance maintain attendance logs and issue disciplinary action when necessary
- Observe and coach staff to ensure adherence to proper service standards food handling and alcohol service codes
- Conduct weekly staff meetings and assist with hiring and onboarding as needed
- Monitor and control Executive Lounge inventories including food beverage china glassware and silverware
- Manage weekly beverage ordering and recommend strategies to control gratis food and beverage expenses
- Ensure consistency of amenities for VIP guests and suites coordinating with culinary and front desk teams for special occasions and holiday operations
- Welcome VIP guests provide suite orientations and facilitate personalized check-in and check-out experiences
- Support concierge staff with pre-arrival amenities and suite inspections
- Respond promptly and courteously to guest inquiries and resolve issues with efficiency and care
- Ensure staff are knowledgeable about local attractions restaurants and cultural offerings to enhance guest experiences
- Adjust Executive Lounge schedules based on hotel demand while maintaining budgetary guidelines
- Lead by example in upholding Hilton's commitment to luxury hospitality
- Develop objectives solve problems and foster strong communication with peers and subordinates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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