Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Job Description
This position is offered by a hospitality-focused organization dedicated to serving residents by providing personalized and attentive service to enhance their living experience. The company specializes in delivering comprehensive hospitality solutions that cater to diverse resident needs, emphasizing exceptional customer service, effective communication, and organizational excellence. Known for its commitment to creating a welcoming environment, the organization fosters a culture of professionalism and personalized care, ensuring that residents receive timely information and assistance to meet their unique preferences and requests. The company operates in a dynamic hospitality setting where understanding and anticipating the needs of residents are paramount, and every... Show More
Job Requirements
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality is strongly desirable
- five or more years' experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in word, excel spreadsheets, and e-mail
- multiple language fluency is desirable
- strong customer service, communication and interpersonal skills required
Job Qualifications
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality is strongly desirable
- five or more years' experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in word, excel spreadsheets, and e-mail
- multiple language fluency is desirable
- strong customer service, communication and interpersonal skills required
Job Duties
- Identifies and clarifies residents' needs and desires
- answers questions
- gives directions and instructions
- develops inventories of services
- manages and screens messages
- helps residents establish accounts and schedules access for authorized vendors to provide services within units
- provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests
- reminds residents of schedules
- provides support and assistance
- runs errands
- personalizes services
- anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
- organizes social events and event planning and arranges services
- improves services by obtaining and evaluating resident observations, opinions, and criticisms
- maintains guest privacy and organization reputation by keeping information confidential
- updates job knowledge by participating in educational opportunities, maintaining personal networks
- enhances department and organizational reputation by accepting ownership for accomplishing new and different requests
- exploring opportunities to add value to job accomplishments
- follows safety procedures and maintains a safe work environment
- other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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