Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401k plan
Life insurance
short-term disability
long-term disability options
supplemental life insurance
Vacation program
Sick Time
Paid holidays
floating holidays
wellness initiatives
Continuous education
Job Description
St Paul Collection is a distinguished establishment known for its commitment to creating an inspiring and inclusive environment that celebrates diverse culture and fosters empowerment and engagement among its community. As part of our ongoing efforts to enhance the guest and resident experience, we are seeking to fill the position of Concierge. This role plays a vital part in maintaining the high standards of service and hospitality for which we are recognized. We understand the impact that attentive and personalized service has on creating a memorable and welcoming atmosphere, and the Concierge is at the forefront of delivering this experience.Show More
Job Requirements
- High energy and positive attitude
- 2 + years of related experience or equivalent
- Valid driver’s license
- Current automobile insurance
- Reliable transportation
- Ability to communicate effectively with guests, residents, and team members
- Knowledge of local area and attractions
- Solid computer skills
- Background and credit check
- Pre-employment drug screening
- Employment verification
Job Qualifications
- Demonstrable experience as a Concierge with 2 + years of related experience or equivalent
- Additional education or certification in hospitality is a plus
- Strong customer service direction while presenting a positive and professional image
- Excellent communication and interpersonal skills
- Excellent reading, writing and oral communication skills required
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills
- Excellent attention to detail
- A desire to take initiative and a strong sense of self-motivation
- Highly collaborative and team oriented
- Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word, and Excel with HRIS experience
- Must have a valid driver’s license, current automobile insurance and reliable transportation
Job Duties
- Respond promptly to inquiries, requests, and concerns, ensuring a high level of customer satisfaction
- Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
- Maintain a professional and courteous demeanor in all interactions
- Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
- Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises, which helps ensure the safety and security of all guests or residents
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system
- Prepare and distribute relevant information to guests, residents, and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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