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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $21.25
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Free facility access
Free parking
Discounted public transportation
401(k) retirement plan
Job Description
Multnomah Athletic Club (MAC) is a prestigious and historic private club located in Portland, Oregon. Established over a century ago, MAC has built a strong reputation for excellence, community, and a commitment to providing outstanding facilities and services to its members. As a vibrant hub of social, recreational, and wellness activities, the club features state-of-the-art amenities including fitness centers, swimming pools, a climbing gym, and various classes designed to foster health and community engagement. MAC is known for upholding high standards in hospitality, professionalism, and member satisfaction, making it a sought-after destination for individuals and families who value an active... Show More
Job Requirements
- High school diploma
- a minimum of two years of customer service experience
- proficiency in English (spoken, written, and read)
- basic computer skills
- capacity to learn emergency procedures
- ability to handle multiple tasks efficiently
- strong communication skills
Job Qualifications
- High school diploma is required
- associate's degree or some college is preferred
- a minimum of two years of customer service experience
- proficiency in English (spoken, written, and read)
- exceptional customer service skills with a courteous and effective interpersonal approach
- basic computer skills, with the ability to quickly adapt to relevant club software
- capacity to learn emergency procedures and respond efficiently in critical situations
- capability to retain a significant amount of information, including procedures, club rules, and schedules
- diplomatic and effective communication skills to handle members, guests, and employees
Job Duties
- Respond to member inquiries and requests with friendly, efficient service
- manage reservations for club services in alignment with established guidelines
- communicate with other departments to keep members informed about programs and activities
- troubleshoot registration and reservation issues to ensure member satisfaction
- provide member amenities such as cards, guest passes, and related materials
- share accurate information about club programs, facilities, and policies
- educate and enforce guest policies in accordance with club rules
- issue reciprocal guest passes, collect fees, and follow secure transaction procedures
- maintain desk organization and inventory supplies
- follow all club safety procedures to support a secure environment
- assist with light administrative tasks and projects
- process member payment envelopes and ensure timely deposits
- participate in required club training sessions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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