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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $21.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Free facility access
Free parking
Discounted public transportation passes
401(k) retirement plan with employer match
Employee assistance program (EAP)
Headspace wellness app
Discounts on club services and meals
Job Description
Multnomah Athletic Club (MAC) stands as one of Portland's most iconic and multifaceted recreational and social hubs. Stretching over 600,000 square feet, this prestigious club combines sports, leisure, and socializing into a unique community environment that resembles a small city of its own. At MAC, members have access to a variety of facilities including four signature restaurants, three swimming pools, a state-of-the-art climbing gym, cutting-edge fitness studios and suites, an extensive complex of racquet sports courts, diverse massage and wellness offerings, a boutique for apparel and gear, as well as an elegant grand ballroom and multiple event spaces. This vast... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of two years of customer service experience
- Proficiency in English
- Basic computer skills
- Ability to learn and recall safety and emergency procedures
- Effective communication and interpersonal skills
- Ability to maintain professionalism and discretion at all times
Job Qualifications
- High school diploma is required
- Associate's degree or some college preferred
- Minimum of two years of customer service experience
- Proficiency in English (spoken, written, and read)
- Exceptional customer service skills with a courteous and effective interpersonal approach
- Basic computer skills with ability to quickly adapt to relevant club software
- Capacity to learn emergency procedures and respond efficiently in critical situations
- Capability to retain a significant amount of information including procedures, club rules, and schedules
- Diplomatic and effective communication skills to handle members, guests, and employees
Job Duties
- Respond to member inquiries and requests with friendly, efficient service
- Manage reservations for club services in alignment with established guidelines
- Communicate with other departments to keep members informed about programs and activities
- Troubleshoot registration and reservation issues to ensure member satisfaction
- Provide member amenities such as cards, guest passes, and related materials
- Share accurate information about club programs, facilities, and policies
- Educate and enforce guest policies in accordance with Club Rules
- Issue reciprocal guest passes, collect fees, and follow secure transaction procedures
- Maintain desk organization and inventory supplies
- Follow all club safety procedures to support a secure environment
- Assist with light administrative tasks and projects
- Process member payment envelopes and ensure timely deposits
- Participate in required club training sessions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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