Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Life insurance
Paid Time Off
Employee stock ownership plan
Free gym membership
Employee Discounts
Job Description
Club Fitness is a premier health and fitness company committed to enhancing the quality of life of its members through exceptional fitness services. Founded with a vision to be the elite health and fitness provider in every community it serves, Club Fitness has established itself as a trusted and innovative leader in the fitness industry. Known for its welcoming atmosphere, state-of-the-art facilities, and a passionate team, the company prides itself on creating an inclusive environment where everyone—from beginners to seasoned athletes—can achieve their fitness goals. The company’s mission centers on delivering the best experience for every individual seeking to improve... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience preferred
- Excellent communication skills
- Ability to work in a fast-paced environment
- Flexibility to work evenings weekends and holidays
- Basic computer proficiency
- Genuine interest in health and fitness
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficient in basic computer applications
- Passion for fitness and wellness
- Positive attitude and problem-solving skills
Job Duties
- Provide high-quality personalized service to Club Fitness members addressing inquiries resolving issues and ensuring an exceptional club experience
- Deliver concierge services including Personal Training bookings membership updates and billing
- Proactively manage and resolve member concerns and complaints ensuring timely and satisfactory outcomes while maintaining a positive club environment
- Act as the primary point of contact for members communicating effectively via phone email and in-person interactions
- Maintain a thorough understanding of all club services programs and amenities to provide accurate information and recommendations to members
- Strive to exceed member expectations by providing personalized service and fostering a welcoming and supportive atmosphere
- Assist with various administrative tasks including updating member accounts processing payments and handling membership documentation
- Gather and report member feedback to management to help improve club services and member satisfaction
- Work collaboratively with club staff to ensure seamless service delivery and a cohesive member experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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