Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Fun and supportive team
Employee stock ownership plan ESOP
Career growth opportunities
Local support
free gym memberships
discounts on products and services
Medical insurance
Dental Insurance
Life insurance
voluntary disability insurance
Paid Time Off
Job Description
Club Fitness is a premier health and fitness company dedicated to transforming lives by improving quality of life through exceptional fitness experiences. Established with a strong commitment to community, Club Fitness has grown to become a leading name in the fitness industry, serving diverse communities with state-of-the-art facilities, innovative programs, and a dedicated team of professionals. As an employee-owned organization, Club Fitness fosters a culture of ownership, collaboration, and continuous growth, ensuring that every team member has a voice and an opportunity to contribute to the club's success. With a vision to be the elite health and fitness provider in... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills
- Basic computer proficiency
- Ability to multitask and prioritize tasks
- Positive attitude and passion for fitness
- Availability to work evenings weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency including familiarity with membership management software
- Ability to handle multiple tasks and prioritize effectively
- Positive attitude with a passion for health and fitness
- Ability to work evenings weekends and holidays as needed
Job Duties
- Provide high-quality personalized service to Club Fitness members addressing inquiries resolving issues ensuring an exceptional club experience
- Deliver a range of concierge services including but not limited to Personal Training bookings membership updates and billing
- Proactively manage and resolve member concerns and complaints ensuring timely and satisfactory outcomes while maintaining a positive club environment
- Act as the primary point of contact for members communicating effectively via phone email and in-person interactions
- Maintain a thorough understanding of all club services programs and amenities to provide accurate information and recommendations to members
- Strive to exceed member expectations by providing personalized service and fostering a welcoming and supportive atmosphere
- Assist with various administrative tasks including updating member accounts processing payments and handling membership documentation
- Gather and report member feedback to the management team to help improve club services and member satisfaction
- Work collaboratively with club staff to ensure seamless service delivery and a cohesive member experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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