Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.40 - $29.15
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and Development
wellness programs
Job Description
JW Marriott Chicago is part of the renowned JW Marriott brand, a luxury portfolio of Marriott International with over 100 exquisite hotels situated in prominent cities and prime resort locations worldwide. This brand is synonymous with exceptional hospitality, focusing on providing truly memorable experiences to guests. JW Marriott places a strong emphasis on employee satisfaction, understanding that happy employees lead to delighted guests. The culture within JW Marriott hotels is built on trust, innovation, authenticity, and the enduring legacy of the company's founder, J. Willard Marriott. As a JW Marriott team member, you become part of a diverse and vibrant... Show More
Job Requirements
- High school diploma or equivalent
- One year of related work experience
- Availability to work full time
- Ability to work flexible shifts between 8 am and 8 pm
- Basic cash handling skills
- Proficiency with reservation software
- Strong communication skills
- Ability to stand for long periods
- Ability to move objects up to 10 pounds without assistance
Job Qualifications
- High school diploma or equivalent
- One year of related work experience
- Strong communication and interpersonal skills
- Ability to use reservation software proficiently
- Customer service orientation
- Basic cash handling skills
- Ability to work flexible shifts between 8 am and 8 pm
- Professional appearance and demeanor
- Ability to work effectively in a team environment
Job Duties
- Schedule services for individuals and large groups using spa reservation software
- Call guests to confirm scheduled services
- Respond to questions about available services, hotel information, and amenities
- Update the reservation and cancellation lists throughout the day
- Inform providers of last-minute changes and resolve scheduling issues collaboratively
- Register guests upon arrival by confirming names and providing general spa orientation
- Record guest preferences and needs in the computer system
- Promote and sell spa and beauty salon services
- Manage assigned cash register ensuring the accuracy and security of cash
- Process guest payments and obtain payment authorizations as needed
- Accept and record cash tips for employees
- Balance, scan and deliver receipts to accounting
- Assist management with training, organizing, advising, motivating, and coaching employees
- Report accidents, injuries, and unsafe working conditions to management
- Adhere to company policies, maintain professional appearance and confidentiality
- Greet all guests according to company standards and anticipate service needs
- Use clear and professional language in communication
- Attend to phone calls using appropriate protocols
- Cultivate positive workplace relationships
- Comply with quality assurance standards
- Stand, sit or walk for prolonged periods
- Move, lift, push, drag, or position objects weighing up to 10 pounds without assistance
- Perform other reasonable duties as assigned by supervisors
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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