Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Flexible Schedule
Job Description
Westgate Resorts stands out as a premier leader in the timeshare and hospitality industry, celebrated for its award-winning dining options and thrilling casino action just moments from the iconic Las Vegas Strip. Located strategically, the resort offers guests an unparalleled vacation experience filled with excitement, relaxation, and top-tier amenities. With sprawling properties across the United States, from sunny Florida beaches to Utah's snow-capped mountains, Westgate Resorts brings diverse, affordable getaway options tailored for families and individuals alike. As a reputable hospitality company, Westgate is deeply committed to delivering exceptional service and creating lasting memories for all guests. The company prides... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferably in hospitality
- Ability to perform physical tasks including lifting up to 25 lbs and moving supplies up to 75 lbs on carts
- Ability to stand and walk up to 2 miles during shift
- Ability to operate laundry and flatbed carts
- Ability to work in varying conditions including hot, cold, wet and noisy environments
- Strong communication skills in English
- Ability to handle guest inquiries professionally and calmly
- Manual dexterity to fold towels and handle beverages
- Ability to work with minimal supervision and manage multiple interruptions
- Ability to maintain neat and clean appearance
- Ability to adhere to attendance policies
- Ability to exercise good judgment and problem-solving skills
Job Qualifications
- Previous customer service experience, preferably in the hospitality industry
- High school diploma or equivalent
- Ability to read, write, speak and understand English clearly
- Strong social skills to effectively deal with internal and external guests using patience, tact, and diplomacy
- Ability to relate to all levels of management and employees
- Ability to listen and respond to guest inquiries with a positive, clear speaking voice
- Knowledge of proper use of spa equipment and ability to instruct guests
- Ability to handle multiple tasks with minimal supervision
- Ability to remain calm and alert during emergencies or heavy hotel activity
- Ability to maintain a neat, clean and well-groomed appearance
- Ability to maintain attendance standards
Job Duties
- Consistently ensures cleanliness of all spa and fitness areas
- Provides guest with tour of locker room and explains available amenities in a courteous and timely manner
- Appropriately dispenses towels, robes, slippers and refreshments to guests
- Removes and stores dirty linens according to procedures
- Performs laundry duties including washing, drying and folding linen
- Monitors locker rooms and replenishes supplies regularly
- Assists guest flow of services from locker room to professional staff
- Informs facility management of any member, guest or facility issues
- Knowledgeable about the facility, property and its amenities to effectively communicate with guests
- Reports any incidents or accidents to management
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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