Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel discount program
Parental leave
Matching 401(k)
Employee Stock Purchase Program
Education Assistance
Career growth and development
Recognition and rewards programs
Job Description
Signia by Hilton Atlanta is a distinguished luxury hotel that forms part of the renowned Hilton brand, known worldwide for its commitment to exceptional hospitality and quality service. As a hotel located in the vibrant city of Atlanta, Signia offers guests an unparalleled experience that combines comfort, style, and convenience. Hilton itself is a global leader in the hospitality industry with nearly a century-old legacy, spanning a wide range of accommodations from full-service luxury hotels and resorts to mid-priced and extended-stay offerings. The company has a strong focus on innovation, customer satisfaction, and employee wellbeing, making it a premier choice... Show More
Job Requirements
- Minimum of one year experience in concierge or front desk roles
- Experience in a luxury hotel setting
- Open availability Monday through Sunday between 7am and 11pm
- Strong verbal and written communication skills
- Ability to handle multiple guest inquiries simultaneously
- Professional appearance and demeanor
- Proficient in reservation and booking software
Job Qualifications
- Prior experience with Hilton in a concierge or front desk role
- Experience in a luxury hotel environment
- Excellent communication skills
- Strong email etiquette
- Adaptable and open to change
- Demonstrated ability to provide exceptional guest service
- Familiarity with hotel services and local area information
Job Duties
- Provide information, recommendations and booking services for a variety of guest inquiries, including directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests as requested
- Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
- Respond to special requests for services including dentists, doctors, child care, florists, etc.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Register VIP guests, as needed
- Promote Company marketing programs and distribute printed materials, as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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