Concierge - Sewell Cadillac Buick GMC

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Standard Hours
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Benefits

Medical insurance
Vision Insurance
Dental Insurance
Additional life insurance
401k Retirement Savings
continuing education and training
Company-paid Life Insurance
Company-paid short-term disability
Paid Time Off

Job Description

The Sewell Family of Companies is a renowned automotive retailer known for its commitment to excellence and customer satisfaction. With a rich heritage and a strong presence in the automotive industry, Sewell operates several dealerships specializing in Cadillac, Buick, and GMC vehicles, among others. The company has earned a reputation for delivering top-notch products, exceptional customer service, and fostering an inclusive, growth-oriented work environment. At Sewell, the focus is on continuous improvement, valuing the unique talents of each team member and providing ample opportunities for professional development and advancement. Sewell’s culture emphasizes equal employment opportunities, ensuring a respectful and diverse... Show More

Job Requirements

  • High school diploma or GED
  • Valid driver license and acceptable driving record
  • Background and drug screening
  • Ability to multitask
  • Outstanding customer service skills

Job Qualifications

  • High school diploma or GED
  • Valid driver license and acceptable driving record
  • Ability to multitask
  • Outstanding customer service skills
  • Ability to communicate clearly and work effectively in a team environment
  • Successful completion of background and drug screening
  • Completion of government I-9 employment verification requirements

Job Duties

  • Greet customers at the front desk/cashier counter in a pleasant and professional manner
  • Maintain a friendly and helpful attitude when answering phones
  • Compute customer bills
  • Receive customer cash, checks, and credit card payments
  • record amount received
  • Issue accurate receipts to customers
  • Provide cash refunds or credit memorandums to customers for returned merchandise
  • Operate cash register
  • Reconcile cash drawer daily
  • Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual
  • Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution
  • Maintain and file repair orders, parts invoices, and rental forms
  • list missing documents
  • Close all open invoices
  • Assist service and parts department with telephone coverage
  • Provide clerical and secretarial assistance to parts and service departments
  • Work with the department manager to keep products, services offered, their features and value, and any price changes current
  • Maintain a professional discretion
  • Maintain a clean and organized work area
  • Perform other duties as assigned

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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