Concierge Services/Support Associate - Full Time - Crabtree Mall

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $29,455.89 - $34,051.32

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Career Development

Equal opportunity employer

Job Description

Belk is a well-established department store chain known for its emphasis on delivering an exceptional shopping experience, blending quality merchandise with personalized customer service. With a rich history and commitment to reimagining the department store experience, Belk provides a vibrant and dynamic retail environment where employees thrive by working collaboratively and remain dedicated to customer satisfaction. The company is passionate about retail and fashion, maintaining a forward-thinking approach that embraces technology to enhance the shopping journey. Belk operates across various locations with a focus on customer loyalty, superior service, and brand integrity.

The role of Concierge Services / Support... Show More

Job Requirements

No education requirement
Experience in retail preferred
Excellent communication skills
Ability to use and learn industry technology preferred
Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment
Hand manipulation to remove sensor tags
Ability to push/pull 100-500 pounds when moving stock carts
Ability to reach above and below shoulder level and lift 25-50 pound boxes depending on department
Comply with store policies including attendance and punctuality
Ability to work professionally with co-workers, customers, and managers

Job Qualifications

No education requirement
Experience in retail preferred
Excellent communication skills
Ability to use and learn industry technology preferred

Job Duties

Proactively greeting and engaging customers warmly and with a smile
Supporting the store to meet or exceed its customer service goals
Handling each customer transaction in a professional and friendly manner
Thanking each customer by name following a purchase
Offering assistance to the customer proactively and without prompt
Using suggestive selling techniques with all customers
Meeting or exceeding solicitation goal for Belk credit Rewards program
Meeting or exceeding Clienteling goals, where applicable
Understanding store assortment for assigned department, in addition to inventory available at other stores and on belk.com
Using mobile devices to complete a sale where applicable
Using digital computer-based point-of-sale and other digital technology to enhance the customer shopping experience
Using the Belk App and informing customers about the Belk App to enhance their shopping experience
Using the Belk website to look up merchandise and complete in-store orders for customers
Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
Maintaining Belk professional dress standards and appearance
Maintaining floor and stock areas consistent with store standards
Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department
Following the ROCC the Dock process
Ensuring timely set-up including signage for promotional events
Following procedures for all systems including counts, markdowns, re-tickets and inventory control
Complying with store policies including, but not limited to those concerning attendance and tardiness
Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager
Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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