Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Flexible Schedule
Employee assistance program
Job Description
Cantex Continuing Care Network is a leading provider of long-term care services, committed to delivering compassionate and comprehensive healthcare to patients and their families. This facility is dedicated to fostering a healing environment that prioritizes comfort, dignity, and respect for all residents. As a part of its mission, Cantex integrates a multidisciplinary approach involving clinical professionals, support staff, and administrative teams, all working collaboratively to provide excellent patient-centered care. The organization takes pride in its community-focused culture, ensuring each resident feels valued and supported throughout their care journey. The facility offers a broad range of services, including skilled nursing, rehabilitation,... Show More
Job Requirements
- Previous experience in a customer service or event planning role
- Minimum of 1 year in a long-term care setting
- Excellent verbal and written communications skills
- Ability to work some weekends and evenings on rotation
- Strong organizational skills
- Ability to manage multiple priorities
- Medium to advanced computer skills
- Ability to read, write and speak the English language
Job Qualifications
- Previous experience in a customer service or event planning role
- Minimum of 1 year in a long-term care setting
- Excellent verbal and written communications skills
- Ability to work some weekends and evenings on rotation
- Strong organizational skills
- Ability to manage multiple priorities
- Medium to advanced computer skills
- Ability to read, write and speak the English language
Job Duties
- Develop a relationship with patients and families to build and sustain a patient centered service culture within the community
- Visit with patients and family upon admission to ensure all needs are addressed
- Initiate new patient onboarding to ensure assimilation to facility and coordinate all department leaders are introduced
- Work closely with business development team members to ensure positive experience for newly admitted patients
- Greet each new patient upon admission to meet any immediate personal requests such as dining, laundry, beauty/barber, nail salon or other personal needs
- Point of contact for any customer service related matters
- Knowledgeable regarding facility amenities and enhanced guest services
- Coordinate outings and specific in facility events based on guest requests and needs with respective department
- Assist each patient with transportation for special outings, physician appointments, etc
- Assist patients with coordination of beauty/barber, and special personal grooming needs
- Follow grievance policy closely with executive director and director of nursing for positive resolution for families and staff
- Ability to work a flexible schedule in order to meet customer service needs
- Has reviewed Cantex Continuing Care Network's clinical policies and procedures for abuse prevention and knows the employee's responsibility to enforce it
- Participate on various committees as requested by the executive director
- Performs other duties as directed by the executive director
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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