Concierge Services Representative
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee wellness programs
flexible scheduling
Professional development opportunities
Job Description
The Green Bay Packers are an iconic professional football organization renowned for their rich history, dedicated fan base, and strong community presence. Based in Green Bay, Wisconsin, the Packers Athletic Club (PAC) serves as the official health and fitness club affiliated with the team. The club provides a unique environment that blends athletic excellence with community engagement, offering a variety of fitness programs, recovery services, and wellness activities designed to support both athletes and the general public. The Packers Athletic Club is committed to fostering a welcoming, inclusive atmosphere for its members and guests, emphasizing health, wellness, and customer satisfaction.Show More
Job Requirements
- High School degree or above
- Minimum 1 year of customer service experience
- CPR/AED certification
- Strong communication skills
- Ability to multitask and learn quickly
- Proficiency in Microsoft Excel and Word
- Ability to work weekends and holidays
- Physical ability to stand, walk, and lift weights as required
- Professional conflict resolution capability
Job Qualifications
- High School degree or above required
- 1+ years of experience, including customer service experience, event coordination/program planning, and sales
- CPR/AED certification required
- Excellent customer service and promotional skills
- Strong communication skills
- Ability to collect and analyze data to make accurate decisions
- Multi-tasking skills and the ability to learn quickly
- Conflict resolution skills, handled in a professional manner
- Proficiency with Microsoft Excel and Word
- Ability to work a variety of schedules, including weekends and holidays
- Ability to stand, walk, use hands to handle objects, tools, or controls, reach with hands and arms, and occasionally sit
- Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Job Duties
- Work the front desk to ensure a welcoming, efficient, and organized entry experience for all members and guests
- Assist in handling the membership sales process, ensuring that all potential members receive a warm and informative introduction to PAC
- Focus on building and maintaining strong connections with both new and existing members to enhance their experience and retention
- Assist members in account inquiries, including upgrading, downgrading, freezes, and cancels
- Help connect all new members to ancillary services
- Process paperwork and handle contract related questions
- Market, promote, and sell programs and services throughout the club using approved marketing materials and relationship selling techniques to increase participation
- Assist in PAC events to provide an outstanding member experience
- Ensure the safety and security of the club by checking all members into the club
- Handle all telephone calls to the club
- Assist in opening and closing procedures of the club, depending on shift
- Assist members and prospective members with any app related inquiries
- Work the recovery desk to ensure a welcoming, efficient, and organized entry experience for all members and guests
- Coordinate all scheduling of recovery services
- Answer all recovery related questions
- Assist members in utilizing equipment and services and cleaning the space after use
- Process guest payments for use of the recovery area
- Keep the club clean and free of clutter
- Establish yourself as an integral team member within the club
- Other duties as assigned by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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