Concierge Services Representative
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The Green Bay Packers, renowned for their rich history and strong community presence, are seeking a dedicated Concierge Services Representative to join their team at the Packers Athletic Club (PAC). As a professional sports organization, the Packers not only excel on the field but also prioritize an exceptional member experience off the field. The Packers Athletic Club operates as a premium fitness and wellness facility, offering its members a wide range of health and recovery services. The club commits to providing outstanding service, comfortable facilities, and a welcoming environment that supports health, wellness, and athletic performance.
The Concierge Services Represe... Show More
The Concierge Services Represe... Show More
Job Requirements
- High school degree or above
- 1+ years of relevant experience including customer service and sales
- current CPR/AED certification
- excellent communication and interpersonal skills
- proficiency with Microsoft Excel and Word
- strong multitasking and conflict resolution skills
- ability to work flexible schedules including weekends and holidays
- physical ability to stand, walk, reach, lift up to 50 pounds occasionally
- ability to handle member inquiries and manage front desk operations effectively
Job Qualifications
- High school degree or above
- 1+ years of experience, including customer service experience, event coordination/program planning, and sales
- CPR/AED certification required
- excellent customer service and promotional skills
- strong communication skills
- ability to collect and analyze data to make accurate decisions
- multi-tasking skills and the ability to learn quickly
- conflict resolution skills, handled in a professional manner
- proficiency with Microsoft Excel and Word
- ability to work a variety of schedules, including weekends and holidays
- ability to stand, walk, use hands to handle objects, tools, or controls, reach with hands and arms, and occasionally sit
- ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Job Duties
- Work the front desk to ensure a welcoming, efficient, and organized entry experience for all members and guests
- assist in handling the membership sales process, ensuring that all potential members receive a warm and informative introduction to PAC
- focus on building and maintaining strong connections with both new and existing members to enhance their experience and retention
- assist members in account inquiries, including upgrading, downgrading, freezes, and cancels
- help connect all new members to ancillary services
- process paperwork and handle contract related questions
- market, promote, and sell programs and services throughout the club using approved marketing materials and relationship selling techniques to increase participation
- assist in PAC events to provide an outstanding member experience
- ensure the safety and security of the club by checking all members into the club
- handle all telephone calls to the club
- assist in opening and closing procedures of the club, depending on shift
- assist members and prospective members with any app related inquiries
- work the recovery desk to ensure a welcoming, efficient, and organized entry experience for all members and guests
- coordinate all scheduling of recovery services
- answer all recovery related questions
- assist members in utilizing equipment and services and cleaning the space after use
- process guest payments for use of the recovery area
- keep the club clean and free of clutter
- establish yourself as an integral team member within the club
- other duties as assigned by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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