Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $41.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid parental leave
Pet insurance
Employee engagement events
Complimentary accommodations
Employee Meals
Paid holidays
Paid vacation
paid sick days
Laundered Uniforms
Job Description
Four Seasons Hotels and Resorts is a globally acclaimed luxury hospitality company renowned for its commitment to delivering exceptional guest experiences through unwavering dedication to service excellence and genuine care. Known worldwide for setting the standard in the luxury hotel industry, Four Seasons continues to uphold its reputation by creating memorable, personalized experiences that resonate with guests across all locations. The brand is powered by a passionate workforce that believes in continual self-improvement, fostering a supportive, inclusive culture, and treating every individual—guests, colleagues, and partners alike—with respect and kindness. This commitment not only enhances the guest experience but also cultivates... Show More
Job Requirements
- minimum of two years experience in hotel concierge
- excellent communication skills
- ability to quickly establish positive rapport
- ability to cope with stress and multitask in a high volume environment
- degree in hospitality or related field preferred
- bilingual abilities a plus
- prior luxury hotel experience preferred
Job Qualifications
- minimum of two years experience in hotel concierge
- luxury environment preferred
- above average communication skills - both written and oral
- ability to quickly and positively establish rapport
- ability to cope with stress and work in a high volume operation
- above-average multi-tasking skills
- degree in hospitality or similar preferred
- bilingual candidates preferred
- current Four Seasons employees preferred
- prior experience in luxury hotel environment preferred
Job Duties
- assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
- know what activities are available in the city such as theatre, sports, concerts, shows, special exhibits, sightseeing and establish close contacts with vendors to provide information, ticketing, and reservations for guests
- handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests whenever possible
- resolve customer complaints
- assist customers in all inquiries about hotel services, hours of operations, key hotel personnel, in-house events, directions
- respond to all guest requests accurately and timely making recommendations based on local knowledge and hotel practices
- store and retrieve guest luggage and packages
- utilize software programs to input special arrangements and ensure proper billing
- process packages, faxes, messages, and mail accurately and timely
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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