Concierge / Resident Services Coordinator
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.00 - $30.00
Work Schedule
Weekend Shifts
Benefits
401(k) match
rental incentive
renewal compensation
Bonuses
Rental Discounts
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
sick time accrual
Job Description
Sares Regis Group, headquartered in Newport Beach, California, is a distinguished privately held real estate development, investment, and management firm. Established in 1993, the company has built a stellar reputation by focusing on commercial properties and multifamily communities within the western United States. With an impressive portfolio valued at more than $7 billion, Sares Regis Group manages approximately 25 million square feet of office and industrial spaces along with around 42,000 apartment units. Their commitment to excellence in property management and their significant experience in real estate development have made them a leader in the industry and an employer of... Show More
Job Requirements
- Must have experience in customer experience
- Ability to pass fair housing exam
- Must have relevant experience
- Ability to effectively communicate both written and verbal
- Experience with file audits, customer service and resident engagement
- Ability to work independently without direct supervision
- Must have knowledge of operations software used at the property level
- Current driver’s license and auto insurance
- Able to work weekends and overtime as job requires
Job Qualifications
- Must have experience in customer experience with ability to pass fair housing exam
- Yardi experience is a plus
- Must have relevant experience
- Ability to effectively communicate both written and verbal
- Experience with file audits, customer service and resident engagement a must
- Ability to work independently without direct supervision
- Must have knowledge of operations software used at the property level
- Outlook, Internet software, Excel, and Word
- Current driver’s license and auto insurance
- Able to work weekends and overtime as job requires
Job Duties
- Responsible for greeting prospects, guests and visitors as they arrive to our community
- Provide a personalized experience, with emphasis on care and convenience for our future and current residents
- Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
- Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
- Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings
- Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
- Identify, communicate and implement opportunities to improve resident happiness and service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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