Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
flexible scheduling
Job Description
JW Marriott is a globally recognized luxury hotel brand known for its exceptional hospitality, elegant accommodations, and commitment to providing exquisite guest experiences. As a prominent player in the upscale hospitality sector, JW Marriott prides itself on delivering personalized and anticipatory service to a discerning clientele. The hotel seamlessly combines comfort, style, and impeccable attention to detail, ensuring guests a memorable stay whether they are traveling for business, leisure, or special events. The establishment is not only a destination for top-tier lodging but also a hub of premium amenities such as fine dining, spa services, entertainment, and resort-style recreation, all... Show More
Job Requirements
- Must possess a high school diploma or GED
- minimum two years college education preferred
- must have a minimum of one years experience in a service-oriented job
- must possess basic computer skills to include Word, Excel, Internet and e-mail
- must be knowledgeable of surrounding area in order to recommend activities
- must be literate and able to communicate in English
- excellent customer service skills and telephone etiquette
Job Qualifications
- Must be literate and able to communicate in English
- must possess a high school diploma or GED
- minimum two years college education preferred
- must have a minimum of one years experience in a service-oriented job
- must possess basic computer skills to include Word, Excel, Internet and e-mail
- must be knowledgeable of surrounding area in order to recommend activities
- excellent customer service skills and telephone etiquette
Job Duties
- Greet guests upon arrival and create a warm, polished, and memorable first impression
- assist with check-in, check-out, room changes, and account inquiries
- supply guests with clear and accurate directions and information regarding property amenities, services, dining hours, spa offerings, casino features, and local attractions
- respond promptly and professionally to guest questions, concerns, and complaints, ensuring complete resolution and guest satisfaction
- handle special requests, unique guest needs, and personalized service moments especially for VIP, Elite, and returning guests
- arrange on-property services such as transportation, dining reservations, spa appointments, and other hotel-related offerings
- coordinate off-property experiences including Las Vegas shows, entertainment events, guided tours, and local attractions
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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