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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
flexible schedules
Job Description
The City of Arlington operates a Full-Service Fixed Base Operator (FBO) at its municipal airport, committed to providing outstanding customer service to pilots, passengers, tenants, and various customers of the aviation facility. The FBO serves as a vital point of contact within the airport, offering an array of services such as fuel sales, aircraft handling, and ground services, all executed with a focus on safety, efficiency, and hospitality. As an integral part of the City of Arlington’s dynamic workforce, the facilities and staff strive to maintain an environment that fosters positive relationships between tenants, customers, and aviation stakeholders, thereby supporting... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service
- familiarity with aviation terminology and radio operation preferred
- strong communication skills
- ability to multitask and handle stressful situations
- willingness to work flexible hours including nights weekends and holidays
- ability to stand for long periods
- basic computer literacy
- ability to follow safety and security protocols
- legal authorization to work in the United States
Job Qualifications
- High school diploma or equivalent
- experience in customer service roles preferably in aviation or related fields
- excellent communication and interpersonal skills
- ability to operate two-way radios and understand aviation terminology
- proficiency in basic computer applications and record keeping
- strong problem-solving skills
- ability to work flexible hours including overtime
- attention to detail
- teamwork and collaboration skills
- knowledge of airport operations is a plus
- ability to provide concierge-style service
Job Duties
- Communicate and initiate discussions promoting positive public relations with tenants and customers regarding FBO operations
- respond to and resolve concerns expressed by tenants
- assist in orientating prospective tenants to the FBO by providing general information regarding facilities rules and regulations
- process sales
- resolve customer questions and or complaints
- acquire maintain and organize customer information
- arrange aircraft owners and pilots catering and ground handling requests
- quote fuel and FBO service prices
- provide information and short-term rates for hangar rental and tie down spaces
- prepare and maintain records of all scheduled incoming aircraft and complete all necessary paperwork
- operate a two-way radio with Line Service on the FBO radio as well as talking to pilots using aviation terminology on the UNICOM radio when they are inbounding to the FBO ramp
- arrange rental cars and direct where they are to be parked
- distribute crew cars according to policy provide ramp access for ground transportation to meet aircraft upon arrival to the ramp
- clean organize and monitor snack and drink stations
- ensure pilot and passenger seating is tidy and stocked with current periodicals
- provide shift coverage and work overtime as needed especially in times of nonstandard operations such as special events weather events Temporary Flight Restrictions TFRs airport closures
- communicate with Line Service crew for accurate optimal service including but not limited to communicating customer arrivals schedule changes arranging for specific pilot needs such as coffee ice and papers
- assist line service crews with wing walking while moving planes in and out of hangars
- monitor the FBO facility ramps hangars provide access and monitor secured areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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