Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.04 - $28.00
Benefits
Paid Time Off
Paid holidays
Paid parental leave
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
FSA options
HSA options
401K Matching
Job Description
CBRE is a globally recognized leader in the commercial real estate sector, consistently ranked as a Fortune 500 company. As a company, CBRE is deeply committed to sustainability, innovation, and fostering an inspiring work environment that emphasizes growth, collaboration, and communication. With a rich history and a strong global presence, CBRE combines comprehensive expertise across property management, facility services, investment management, and advisory services to provide clients with unparalleled solutions.
This particular role is within CBRE's Host service line, which is dedicated to enhancing workplace experience by providing people-led, technology-enabled services designed to increase individual well-being, productivity, and organizational effect... Show More
This particular role is within CBRE's Host service line, which is dedicated to enhancing workplace experience by providing people-led, technology-enabled services designed to increase individual well-being, productivity, and organizational effect... Show More
Job Requirements
- High school diploma or GED
- Minimum five years of relevant experience
- Prior supervisory or shift management experience preferred
- Proficiency in Microsoft Office applications
- Strong organizational abilities
- Effective communication skills
- Ability to handle complex customer service situations
- Knowledge of security and emergency procedures
- Capability to work collaboratively in a team environment
Job Qualifications
- High school diploma or GED
- Five or more years of job-related experience
- Prior shift manager or supervisory experience preferred
- In-depth understanding of processes, procedures, systems, and concepts within job function
- Basic knowledge of related job functions
- Ability to explain complex concepts or sensitive information
- Expert knowledge of Microsoft Office products including Word, Excel, Outlook
- Excellent organizational skills
- Master-level inquisitive mindset.
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to management as needed
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor
- Respond to requests in a timely manner
- Deliver world-class customer service to all individuals in the facility
- Encourage guests and tenants to refer personal and business associates to the location
- Build and maintain a database of local business recommendations including preferred transportation sources, dining, entertainment
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure the safety of all individuals
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors
- Provide solutions in a professional customer service-driven manner
- Resolve complex problems and identify appropriate approaches
- Establish new techniques to ensure team objectives are met
- Ensure personal and team outcomes positively impact customer objectives
- Lead by example and model behaviors consistent with CBRE RISE values
- Guide team through application of knowledge and build consensus.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink connects hospitality employers and applicants.
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