Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $17.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee Discounts
Job Description
The community concierge is a pivotal role within a senior living community, serving as the first point of contact for all visitors, residents, family members, and associates. This position is essential in creating a welcoming and hospitable environment that reflects the values and professionalism of the community. The establishment itself is a senior living facility dedicated to providing a supportive and comfortable living experience for its residents, emphasizing respect, care, and a sense of community. The concierge embodies this mission by ensuring every interaction is met with warmth, courtesy, and efficient service.
The role involves a variety of responsibil... Show More
The role involves a variety of responsibil... Show More
Job Requirements
- Must have a high school education
- Ability to communicate effectively
- Excellent customer service skills
- Understanding and ability to demonstrate hospitality
- Patience, tact, cheerful disposition and enthusiasm
- Basic computer usage and data entry skills
- Knowledge of Microsoft Office preferred
- Ability to communicate with all levels of management and associates
- Passion for working with senior citizens
Job Qualifications
- Must have a high school education
- Must be able to communicate effectively
- Must possess excellent customer service skills
- Must have an understanding and ability to demonstrate hospitality
- Must have patience, tact, cheerful disposition and enthusiasm at all times
- Must possess basic computer usage and data entry skills
- Knowledge of Microsoft Office applications preferred
- Able to communicate effectively with management, associates, residents, family members and outside contacts
- Must have a passion for working with senior citizens
Job Duties
- Answers incoming calls in a warm, pleasant and professional manner
- Ensures that all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates warmly in person and over the phone
- Ensures reception areas are clean, hospitable and inviting
- Ensures compliance with all concierge and first impression standards from entrance to lobby
- Creates and maintains resident face sheets using Yardi system, including updating and distributing them
- Inputs data related to resident assessments into Yardi system as directed
- Enters all work orders into the Direct Supply TELS system
- Communicates issues related to community appearance and hospitality to relevant supervisors
- Assists Director of Community Relations and Director of Sales with inquiries
- Provides administrative support to Business Office Manager including credit card summaries, petty cash, deposits, and accounts payable entry
- Offers refreshments to visitors to enhance their comfort
- Maintains respect for residents’ rights to privacy
- Coordinates appointments for residents and records related charges
- Handles community mail duties and package distribution
- Assists with preparing and maintaining brochure packets at reception
- Keeps interactions with co-workers professional and minimal in the lobby area
- Assists Executive Director and other departments with additional administrative duties
- Adheres to company computer usage guidelines
- Maintains professional dress and decorum
- Works safely and promotes safety of associates and residents
- Discloses any medication that may affect job performance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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