Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Job Description
This community concierge position is with a senior living community dedicated to providing a warm, welcoming, and professional environment for its residents, visitors, family members, and staff. The community values hospitality, respect, and high standards of customer service, aiming to create a vibrant, safe, and comfortable atmosphere for all who enter its doors. As a senior living community, it caters primarily to older adults, focusing on enriching their lives through excellent care, social interaction, and support services. This concierge role is essential to the daily operations, serving as the first point of contact for anyone visiting or calling the community,... Show More
Job Requirements
- High school education
- Effective communication skills
- Excellent customer service skills
- Ability to demonstrate hospitality
- Patience, tact, cheerful disposition, and enthusiasm
- Basic computer and data entry skills
- Knowledge of Microsoft Office preferred
- Passion for working with senior citizens
Job Qualifications
- Must have a high school education
- Must be able to communicate effectively
- Must possess excellent customer service skills
- Must understand and demonstrate hospitality
- Must have patience, tact, cheerful disposition, and enthusiasm
- Must possess basic computer usage and data entry skills
- Knowledge of Microsoft Office applications preferred
- Able to communicate with all levels of management, associates, residents, family members, and outside contacts
- Must possess a passion to work with and around senior citizens
Job Duties
- Answers incoming calls in a warm and professional manner
- Ensures all messages are relayed promptly
- Maintains current visitor log
- Greets visitors, residents, family members, and associates warmly
- Maintains clean and inviting reception areas
- Ensures compliance with concierge team standards for community entrance
- Creates and maintains resident face sheets using Yardi system
- Inputs resident assessment data and work orders into appropriate systems
- Communicates issues regarding community environment to relevant personnel
- Assists business office with administrative tasks including credit card summaries and petty cash
- Offers refreshments to visitors and ensures their comfort
- Coordinates appointments and transportation services for residents
- Collects and prepares resident mail for distribution
- Prepares community brochure packets
- Maintains professionalism and safety
- Assists Executive Director and other departments with additional administrative duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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