Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Uniform allowance
Job Description
The community concierge serves as the essential first point of interaction for all visitors, residents, family members, and associates entering the community. This role belongs to a residential or senior living community environment where professionalism, hospitality, and courteousness are paramount to creating an excellent visitor and resident experience. The community concierge’s duties include not only greeting and assisting visitors and residents but also supporting various administrative tasks that help maintain the smooth functioning of the community. With an emphasis on warmth, approachability, and efficiency, the concierge plays a crucial role in upholding the community’s welcoming atmosphere and ensuring that all... Show More
Job Requirements
- Must have a high school education
- Must be able to communicate effectively
- Must possess excellent customer service skills
- Must possess an understanding and ability to demonstrate hospitality to all community visitors
- Must have patience, tact, cheerful disposition and enthusiasm at all times
- Must possess basic computer usages and data entry skills
- Knowledge of Microsoft Office applications preferred
- Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
- Must possess a passion to work with and around senior citizens
Job Qualifications
- High school education
- Effective communication skills
- Excellent customer service skills
- Demonstrated hospitality towards community visitors
- Patience, tact, cheerful disposition, and enthusiasm
- Basic computer skills and data entry proficiency
- Knowledge of Microsoft Office applications preferred
- Ability to communicate effectively with all management levels, associates, residents, family, and outside contacts
- Passion for working with senior citizens
Job Duties
- Answers incoming calls in a warm and professional manner
- Ensures all messages are relayed promptly to intended recipients
- Maintains current visitor log
- Greets visitors, residents, family members, and associates warmly both in person and by phone
- Ensures reception areas are clean, hospitable, and inviting
- Maintains compliance with concierge team and first impression captain standards
- Creates and maintains resident face sheets using Yardi system
- Inputs resident information and updates face sheets distributed to appropriate locations
- Inputs resident assessment data and work orders into designated systems
- Communicates environmental or hospitality issues to maintenance and management
- Ensures "show ready" appearance of community entrance and reception areas
- Assists directors with inquiries as needed
- Supports administrative tasks including credit card summaries, petty cash, deposits, and accounts payable
- Offers refreshments to visitors and ensures their comfort
- Protects residents' rights to privacy during interactions
- Coordinates resident appointments and transportation services
- Collects and distributes residents' mail and packages
- Prepares community brochure packets for reception
- Maintains professionalism and minimal coworker interaction in lobby
- Assists Executive Director and other departments with administrative duties
- Follows company computer usage guidelines
- Dresses professionally and maintains uniform standards
- Maintains professional decorum and safety awareness at all times
- Takes ownership of safety for self and residents
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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