Concierge - Public Service Representative 3
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.08 - $33.92
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
Oregon Health & Science University (OHSU) is a leading public academic health center located in Oregon, known for its commitment to delivering outstanding patient care, conducting cutting-edge research, and educating the next generation of healthcare professionals. As a comprehensive medical center, OHSU serves a diverse population through its various specialties and provides a collaborative work environment for its staff. It prides itself on a culture dedicated to innovation, inclusion, and continuous improvement to meet the healthcare needs of the community effectively.
The role at hand offers an exceptional opportunity for individuals passionate about customer service and healthcare support. This pos... Show More
The role at hand offers an exceptional opportunity for individuals passionate about customer service and healthcare support. This pos... Show More
Job Requirements
- Two years of experience in customer service relations
- One year of experience interpreting and explaining rules, regulations, and policies
- Responsibility for handling unique or unusual situations
- Friendly and outgoing demeanor
- Excellent interpersonal, written, and oral communication skills
- Strong problem-solving and critical thinking skills
- Ability to stay organized and prioritize competing tasks
- Proficiency with computer hardware and software including MS Office
- Ability to maintain a calm presence during conflicts and demonstrate conflict resolution skills
- Experience cultivating positive working relationships
- Available to work variable hours between 5:00am and 9:00pm including occasional weekends
- Ability to work at multiple locations including Marquam Hill and South Waterfront
Job Qualifications
- High school diploma preferred
- Two years of experience in customer service relations
- One year of experience interpreting and explaining policies and dealing with unique situations
- Excellent customer service and communication skills
- Demonstrated problem-solving and critical thinking abilities
- Ability to stay organized and prioritize tasks
- Proficient in MS Office Suite and computer technology
- Ability to maintain composure and resolve conflicts professionally
- Experience fostering collaborative working relationships
- Experience in healthcare or high volume public contact environments preferred
- Knowledge of EPIC or similar patient information software preferred
- Understanding of process improvement methods preferred
Job Duties
- Maintains and applies knowledge of facilities to assist patients and guests in navigation
- Provides high quality customer service to external and internal customers
- Assists public with explanations and clarifications of policies and procedures
- Provides information about local accommodations, transportation, and leisure activities
- Supports departments like Admitting, Central Check In, and Mortuary Services with operational tasks
- Assists with patient mobility needs including providing wheelchairs and coordinating transportation
- Maintains safety by following Public Safety policies, monitoring behavior, escalating issues, and ensuring a clean and safe environment
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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