Concierge - Public Service Representative 3
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $21.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Flexible work schedules
Job Description
OHSU, or Oregon Health & Science University, is a prominent academic health center located in Portland, Oregon. It is known for its comprehensive healthcare services, world-class medical research, and education programs. OHSU operates multiple hospitals and clinics, serving a diverse community with a commitment to quality patient care and advancing medical knowledge. As a nonprofit institution, OHSU integrates patient care, research, and education to provide exceptional health services and innovative treatments. The institution continuously evolves to meet the needs of its patients, visitors, and staff, maintaining a welcoming and safe environment across its campuses, including the Marquam Hill and South... Show More
Job Requirements
- High school diploma
- Six months of work experience in healthcare with high volume direct patient contact or one year of work experience with high volume direct public contact
- Experience with EPIC or other patient information software
- Understanding of process improvement methods
- Ability to demonstrate excellent customer service skills
- Ability to think critically and solve problems
- Cultural competency
- Ability to maintain calmness in conflict situations
- Proficiency in computer software including MS Office
Job Qualifications
- High school diploma
- Six months of work experience in a healthcare setting including high volume direct patient contact or one year of work experience with high volume direct public contact
- Experience with EPIC or other patient information software
- Understanding of process improvement methods
- Excellent customer service skills
- Critical thinking and problem solving skills
- Cultural competency and ability to interact effectively with diverse populations
- Ability to maintain a calm presence and resolve conflicts professionally
- Proficient in MS Office Suite
- Strong interpersonal, written and oral communication skills
- Demonstrated ability to foster working relationships internally and externally
Job Duties
- Greet patients, visitors and employees at points of entry into OHSU hospitals and clinics in a professional and courteous manner
- Provide information about OHSU services and programs, including explanations of processes to obtain services and procedural information
- Answer patient information telephone lines, respond to requests for information and route calls appropriately
- Utilize computer systems to access patient information and release it according to HIPAA guidelines
- Provide information about local hotel arrangements, transportation, dining, and leisure activities
- Support various departments such as Admitting, Central Check In, Visitors and Volunteers with specific processes and verify patient information
- Assist mortuary representatives with directions and review completed forms for accuracy
- Provide wheelchairs and escalate transportation needs
- May provide notary services if licensed
- Maintain familiarity with Public Safety policies and act as person in charge during emergencies
- Explain and apply Patient Visitation Policy and escalate exceptions
- Observe guest and staff behavior and escalate concerning issues
- Maintain a calm demeanor and respond to disruptions professionally
- Circulate lobby or waiting areas to identify needs and maintain cleanliness
- Keep work area clean and stocked with necessary supplies
- Participate in trainings related to the position and OHSU Core Competencies
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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