Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Employee assistance program
Flexible pay
Job Description
Sunrise Senior Living is a leading provider in the senior living industry, dedicated to empowering residents to enjoy longer, healthier, and happier lives in a compassionate and supportive environment. Recognized as a Great Place to Work by Activated Insights for eight consecutive times, Sunrise Senior Living holds a distinguished reputation as a workplace that values culture, respect, and employee fulfillment. This company is known for its commitment to quality care and fostering meaningful relationships with residents, their families, and team members. The community-centric approach ensures residents receive the utmost attention in a warm and welcoming setting, where each employee's unique... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficient computer skills including Microsoft Office
- Ability to learn new applications
- Strong organizational skills
- Effective communication skills
- Good judgment and decision-making
- Ability to multitask and handle multiple priorities
- Pass drug test
- Comply with health and safety regulations including vaccination requirements
- Understand and sign driver job description if operating a Sunrise vehicle
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new software applications
- Good organizational and time management skills
- Effective written and verbal communication skills
- Good judgment, problem-solving, and decision-making skills
- Ability to handle multiple priorities and maintain accurate record keeping
- Experience working in a team-oriented environment
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings and direct candidates to apply online or capture their information for recruitment purposes
- Answer incoming telephone calls and resident calls promptly with appropriate greeting and identification
- Take complete messages with pertinent information and communicate messages to the intended recipients
- Offer and provide a community overview to callers and forward them accordingly
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well and sympathy cards to residents and families as needed
- Order flowers and name plates for new residents prior to move-in
- Maintain and create marketing and move-in packets
- Support the Director of Sales with inquiry calls and lead tracking databases
- Keep the front desk and entry area neat and organized
- Monitor the bistro area for cleanliness and refreshments
- Practice and promote safety procedures
- Maintain resident and team member rosters and emergency schedules
- Update daily resident phone list, move-in/move-out registers, and guest logs
- Prepare and tally meal tickets for Dining Service Coordinator
- Organize and distribute mail and community newspapers
- Assist with recruitment data entry and general administrative duties
- Participate in team meetings and training
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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