Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee assistance program
Training and development opportunities
employee discount
flexible scheduling
Job Description
The hiring establishment is a senior living community dedicated to enhancing the quality of life for its residents while fostering a warm and welcoming environment for families and visitors. This organization embodies core values centered around respect, kindness, and compassion, reinforcing the priceless principle of the Golden Rule in all interactions. As a frontrunner in providing senior care and residential services, the company is committed to delivering an exceptional experience through personalized attention and comprehensive support.\n\nThe role primarily involves acting as a vital bridge between residents, families, visitors, and management within the community. This position is fundamentally oriented towards improving... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in a senior living community or customer service role preferred
- ability to communicate effectively and courteously with residents, families, visitors, and staff
- basic computer skills for typing and managing correspondence
- ability to perform physical tasks including standing, walking, lifting up to 25 pounds, bending, and reaching
- knowledge of HIPAA regulations and commitment to maintaining confidentiality
- ability to follow written and verbal instructions accurately
- strong interpersonal skills demonstrating empathy and respect
- willingness to work flexible hours if required
Job Qualifications
- effective communication skills
- proficiency in handling telephone inquiries professionally
- experience in clerical and administrative support
- ability to multitask and prioritize work assignments
- knowledge of safety and emergency procedures
- capacity to work collaboratively within a team
- basic proficiency in office software applications
- understanding of infection control and safety protocols
- demonstrated positive attitude and reliability
Job Duties
- speaks to and interacts with residents, families, and visitors while showing empathy, kindness, compassion, and respect
- answers phone with a welcoming and inviting attitude, and responds courteously
- assists in scheduling new hires for review and completion of new hire paperwork
- assists the Business Office Manager when needed
- receives and routes incoming and outgoing mail when needed
- types all correspondence as requested
- responds promptly and courteously to resident's request for assistance including phone calls and requests from family members and visitors
- greets families and visitors, ascertains the nature of their business and introduces to the appropriate department head
- answers questions to prospects regarding the community in the absence of the Sales Director
- communicates effectively in a language that each resident is capable of understanding
- ensures residents and/or responsible parties sign residents out when they leave the community
- follows written and verbal instructions
- practices good body mechanics and safe working habits
- observes and reports safety hazards immediately to supervisor
- demonstrates an ability to know each resident and family member by addressing by name
- knows, understands, and follows established policies and procedures in emergency situations
- works as a team player with other associates and management in accomplishing work assignments
- demonstrates a positive and respectful attitude about work issues, policies, and procedures
- demonstrates a positive and respectful attitude with residents, families, visitors, associates, and management
- complies with attendance and call off policy
- attends and/or participates in trainings, in-service meetings, and mandatory meetings
- wears clean and appropriate dress per established dress code policy
- refrains from discussing resident care issues with families and visitors, and refers all inquiries to immediate supervisor
- knows, understands, and follows HIPAA regulations
- assists with the training of new employees when required
- takes initiative in work, seeks out additional information, and offers solutions/suggestions
- takes on special projects or assignments outside of regular duties
- provides a variety of housekeeping and/or laundry duties in maintaining the community in an orderly, clean, and sanitary condition
- serves and assist residents in the dining room at breakfast, lunch, and dinner if needed
- performs all other reasonable duties as assigned or as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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