Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
403(b) Retirement Plan
Employee assistance program
Rocket Lawyer
Job Description
St. James Place is a reputable and compassionate assisted living community dedicated to providing exceptional care and joyful services to its residents. With a nurturing environment that emphasizes respect, dignity, and ongoing growth, St. James Place fosters a workplace culture where team members feel valued, appreciated, and inspired to contribute their talents. The community is committed to offering a workplace where people love to come to work daily, find meaning in their tasks, and participate in continuous professional development. St. James Place stands out for its dedication to creating a harmonious blend of professional satisfaction and personal fulfillment, ensuring every... Show More
Job Requirements
- High school diploma or GED
- previous experience as a front desk concierge, receptionist or office assistant
- previous experience with multi-line telephone systems
- basic computer experience
Job Qualifications
- High school diploma or GED
- previous experience as a front desk concierge, receptionist or office assistant
- previous experience with multi-line telephone systems
- basic computer experience
Job Duties
- Answers telephone with proper greeting and pleasant manner
- screens and properly transfers calls in a timely manner
- properly greets and screens visitors, residents, and staff, utilizing sign-in sheet and badges
- provides accurate information to residents and visitors
- understands telephone technology including receiving, transferring, holding, parking, forwarding and ending calls
- properly handles calls received from gate entrances
- knowledgeable about all areas of SJP community, departments, residents and staff
- utilizes "Ready References" in flip file and at Concierge desk to best handle questions from callers
- keeps abreast of activities and special events pertaining to residents and staff
- properly completes logbooks for alert system and for communications daily and checks email for updates daily
- coordinates communication between residents and Transportation Department
- communicates information to part-time and weekend receptionists to ensure good shift transition
- opening and closing desk - familiar with procedure of forwarding and canceling forward of calls to other desks
- assures that all deliveries to residents are properly arranged for and delivered on a timely basis
- promptly notifies Transportation for off-campus and on-campus appointments, resident pick-up, and resident drop-offs
- promptly handles resident or family requests for services and follows through with completion of necessary forms and logs
- monitors resident alert system and fire panels and promptly notifies the responsible parties of concerns
- maintains knowledge of and performs procedures related to fire alarm and fire drills
- provides information to staff and residents on the status of emergency situations or drills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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