Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $60.00
Work Schedule
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
work schedule flexibility
Professional development opportunities
Job Description
Danbury and New Milford Hospital Foundation is a key institution focused on fostering philanthropy to support healthcare delivery across the Nuvance Health system. Dedicated to enhancing patient care experiences and supporting healthcare initiatives through donor relations, the Foundation acts as a critical bridge between donors, their families, and clinical departments. As part of a broader health network, the Foundation plays a vital role in maintaining strong connections with individuals who contribute to the continual improvement of the hospital and patient services. The Foundation emphasizes compassionate and personalized donor care to ensure these supporters feel valued and well-informed about their involvement... Show More
Job Requirements
- associate degree or equivalent experience
- minimum 3 years of experience in related field
- excellent listening skills
- ability to multi-task
- think quickly
- resourceful
- clear communicator
- adhere to confidentiality
- provide compassion
Job Qualifications
- associate degree or equivalent experience
- minimum 3 years of experience in related field
- excellent listening skills
- ability to multi-task effectively
- strong communication skills
- resourceful and quick thinker
- compassionate and patient-focused
- adherence to confidentiality and privacy regulations
- experience in customer service and hospitality preferred
Job Duties
- serve as a primary source of contact for donors accessing care at nuvance health, providing on-call coverage weeknights and weekends as a member of the on-call concierge program team
- develop trusting relationships and provide support to donors and their families regarding access to services, referrals, assistance with medical appointments, billing concerns and other matters associated with the donor's care experience at nuvance health
- contact donors following receipt of services to gauge donors' perception of the services and promote donor retention and loyalty
- cultivate relationships within the various clinical departments and care areas, both inpatient and outpatient, to facilitate donor's care needs and to identify new opportunities to improve the care experience for donors and all patients
- track and record hipaa appropriate information on the foundation's database relative to the visited patients' care experience, notifying and coordinating visits by hospital(s) leadership to further nurture the donors' relationship with nuvance health
- prepare concierge membership materials, carefully capturing information on donor records and media tab, updating coding on re & patient database
- visit with ed patients/families, as appropriate, to positively maximize the patient/family experience
- fulfill all compliance responsibilities related to the position
- perform other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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