Concierge - PRN

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $15.50 - $20.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid Time Off

401(k) with employer matching

Job Description

Discovery Management Group is a prominent part of the Discovery Senior Living family of companies, recognized as one of the largest senior living operators in the United States. Known for its outstanding performance, innovative approaches, and bespoke lifestyle customization options, Discovery Management Group manages a wide network of senior living communities across the nation. Their dedication to operational excellence, resident satisfaction, and lifestyle personalization sets them apart in the senior care industry, making them a trusted name among more than 6,500 residents they currently serve. The company emphasizes a caring environment that promotes the well-being and happiness of their residents,... Show More

Job Requirements

High school diploma or general education degree (GED) preferred
One to three years of customer service experience and/or training
Ability to communicate clearly and professionally
Capable of managing multiple tasks simultaneously
Strong interpersonal skills
Dependable and adaptable to shift flexibility

Job Qualifications

High school diploma or general education degree (GED) preferred
One to three years customer service experience and/or training
Or equivalent combination of education and experience

Job Duties

Carries out telephone answering and reception duties as required
Takes complete messages with pertinent information and communicates messages to the intended recipient
Greets residents and visitors
Answers inquiries and gives directions
Collates brochures for the marketing department
Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff
Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
Guest and Sign-In Logs as necessary
Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc
Maintains and keeps desk and entry area neat and organized
Organizes, distributes mail to residents, Executive Director and Department Coordinators
Maintains resident forms for miscellaneous credits
Maintains adherence to all company personnel policies and established operating policies and procedures
Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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