Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.25
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
voluntary life insurance
401K with employer matching
Paid holidays
Paid Time Off
Job Description
Experience Senior Living Team is a vibrant and passionate collective of professionals committed to empowering individuals as they age, enabling them to live their lives to the fullest potential. This team is composed of a diverse group of creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers who share a common vision to enhance the lives of residents, their families, and fellow team members. The organization's focus lies in creating supportive, engaging, and comfortable environments that foster well-being and community for seniors, making a tangible and positive impact on everyone involved.
We are currently seeking a dedicated... Show More
We are currently seeking a dedicated... Show More
Job Requirements
- Experience as a concierge or customer service role preferred
- One to two years working with seniors preferred
- Ability to use independent judgment and discretion
- Ability to communicate verbally, in writing and visually
- Able to show confidence and patience
- Ability to manage time efficiently
- Able to operate office equipment
- Proficiency in using computers, tablets, word processing, internet and email
- Valid driver’s license and acceptable driving record
- Creative thinking and innovation skills
- Problem-solving ability with sound judgment
- Ability to allocate resources effectively
- Ability to relate to routine operations
- Team player who supports company culture
- Punctual, neat, clean and professional
- Ability to work varied schedules including weekends, evenings and holidays
Job Qualifications
- Experience as a concierge or in a customer service role
- One to two years of working with seniors preferred
- Ability to communicate verbally, in writing, and through pictures when necessary
- Ability to manage time efficiently
- Able to operate standard office equipment
- Proficient in using technology including computers, tablets, word processing, internet and email
- Valid driver’s license with an acceptable driving record
- Ability to communicate effectively and demonstrate patience and confidence
- Creative and independent problem-solving skills
- Ability to relate to routine operations and work effectively in a team
- Punctual, neat, clean, and professional appearance
- Flexibility to work varied schedules including weekends, evenings, and holidays
Job Duties
- Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff
- Has a solid understanding of 'who' the customer is and provides a level of service that is positive and rememberable
- Understands the customer's needs, requests and/or concerns and assists in providing them with personalized solutions
- Answers the phone within 3 rings
- determine the nature of the call to either relay information or route the call as appropriate
- Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call
- Ensures the message is received by the intended person in a timely manner
- Coordinates services for residents and their families including dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, as well as transportation to and from events, appointments and errands
- Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, and provide information on the concierge services
- Answers questions and directs appropriately to nearby community resources
- Coordinates the community's transportation schedule, monitors the sign-up sheet for requests, and provides written confirmations
- Serves as a liaison between the culinary department and guest meal reservations and provides written confirmation to ensure smooth experiences
- Makes reminder calls to residents not in the dining room and maintains RSVP lists for community and family events
- Maintains security by following procedures and monitoring sign-in and sign-out logs
- Keeps reception, lobby, and welcome areas safe, clean, and organized
- Receives and sorts incoming mail and logs all packages arriving at the community
- May perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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