Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
STD/LTD
Life insurance
voluntary life insurance
401K with employer matching
Paid holidays
Paid Time Off
Job Description
Experience Senior Living Team is a dedicated community of dynamic professionals passionate about empowering seniors to lead fulfilling lives during their later years. Comprising creators, architects, nurses, researchers, marketers, caregivers, and more, the team is committed to positively impacting the lives of residents, their families, and fellow team members through compassionate care and innovative services. This organization operates within the senior living and healthcare industry, fostering environments where older adults can thrive with dignity, support, and enriched social engagement.
We are seeking an enthusiastic Concierge to join our amazing senior living team. This full-time role focuses on providing exceptional cus... Show More
We are seeking an enthusiastic Concierge to join our amazing senior living team. This full-time role focuses on providing exceptional cus... Show More
Job Requirements
- experience as a concierge or in a customer service role preferred
- one to two years of working with seniors preferred
- ability to use independent judgement and discretion
- ability to communicate verbally, in writing, and through pictures when necessary
- able to exude confidence and patience
- ability to manage time efficiently
- able to operate standard office equipment
- able to utilize technology effectively including computers, tablets, word processing, internet, and email
- valid driver's license with acceptable driving record if driving responsibilities required
- able to think creatively and independently
- able to act in solving problems while exhibiting sound judgement
- able to relate to routine operations consistent with existing solutions
- able to work in a team setting
- punctual, neat, clean, and professional appearance
- ability to work varied schedules including weekends, evenings, and holidays
Job Qualifications
- experience as a concierge or in a customer service role is preferred
- one to two years of working with seniors preferred
- demonstrates ability to use independent judgement and discretion in decision-making
- effective verbal and written communication skills, including use of pictures when necessary
- able to exude confidence and patience in all interactions
- efficient time management skills
- proficient in operating standard office equipment
- skilled in utilizing technology, including computers, tablets, word processing, internet access, and email
- valid driver's license with acceptable driving record per company policy if position requires driving
- creative and independent thinking to achieve objectives
- innovative in creating and generating solutions
- problem-solving skills with sound judgement and understanding of issues
- ability to allocate resources effectively to meet goals
- relates to routine operations consistent with existing problem-solving approaches
- ability to work collaboratively in a team setting
- punctual, neat, clean, and professional in appearance
- flexible to work varied schedules including weekends, evenings, and holidays
Job Duties
- serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff
- has a solid understanding of 'who' the customer is and provides a level of service that is positive and memorable
- understands the customer's needs, requests and/or concerns and assists in providing them with personalized solutions
- answers the phone within 3 rings
- determines the nature of the call to either relay information or route the call as appropriate
- takes detailed messages with name, date, time, return phone number and any additional pertinent information, ensuring timely delivery to the intended person
- coordinates services for residents and families including dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errands
- follows up to confirm satisfaction with services rendered
- connects with all new residents and families within the first week of arrival to introduce oneself and provide information on concierge services
- answers questions and directs appropriately to nearby community resources
- coordinates the community's transportation schedule, manages sign-up sheets, and provides written confirmation
- serves as liaison between culinary department and guest meal reservations, ensuring smooth experiences with written confirmations
- makes reminder calls to residents not in the dining room and maintains RSVP lists for community and family events
- maintains community security by following procedures and monitoring resident and guest sign-in/out logs
- keeps reception, lobby, and welcome areas clean, organized, and safe
- receives and sorts incoming mail and logs packages
- may perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter