Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Paid holidays
Life insurance
Job Description
The Venetian Resort in Las Vegas, Nevada, is a premier luxury hotel and casino destination renowned for its exquisite design, exceptional service standards, and vibrant entertainment offerings. As one of the most iconic resorts on the Las Vegas Strip, The Venetian provides an immersive experience featuring authentic Italian architecture, spacious suites, fine dining options, and an extensive array of amenities ensuring a memorable stay for every guest. Known for its dedication to excellence, the resort continuously strives to surpass guest expectations through impeccable service, attention to detail, and a commitment to creating extraordinary experiences in a lavish environment.
Within thi... Show More
Within thi... Show More
Job Requirements
- 21 years of age
- proof of authorization/eligibility to work in the United States
- high school diploma or equivalent
- must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card, Non-Gaming Card and any other certification or license, as required by law or policy
- 1 - 3 years of previous experience as a Concierge
- must be able to work varied shifts, including nights, weekends and holidays
- physical ability to lift or carry 10 pounds unassisted
- physically access all areas of the property
- maintain composure under pressure and meet deadlines
- ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
- ability for prolonged periods of time to walk, stand, stretch, bend and kneel
- work in a fast-paced and busy environment
- work indoors and be exposed to various environmental factors such as CRT, noise, dust, and cigarette smoke
Job Qualifications
- 21 years of age
- proof of authorization/eligibility to work in the United States
- high school diploma or equivalent
- must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card, Non-Gaming Card and any other certification or license, as required by law or policy
- 1 - 3 years of previous experience as a Concierge
- skills preferred are bachelor’s degree, multi-lingual, type at least 45 wpm and have a polished, professional appearance
- exceptional communication skills and be able to work in a high volume luxury resort
- ability to communicate clearly and effectively in English, both in spoken and written form
- strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
- must be able to work varied shifts, including nights, weekends and holidays
Job Duties
- maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel suite types, numbers/names, layout appointments, amenities, and locations, local events, attractions, holiday schedules
- anticipates guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintains positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guests and team members alike
- maintains Concierge code of ethics and behaving in a professional and kind manner at all times while representing The Venetian Resort the Concierge Services Department and the profession of Concierge
- maintains complete knowledge of and comply with all departmental policies/service procedures/standards
- provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm, gracious manner
- safety is an essential function of this job
- consistent and regular attendance is an essential function of this job
- performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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