Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Tuition Reimbursement
wellness programs
Job Description
The Venetian Resort is a world-renowned luxury hotel and casino located in the heart of Las Vegas. Known for its opulent design inspired by Venice, Italy, this resort offers guests an unparalleled experience combining luxury accommodations, high-end dining, exceptional entertainment, and an award-winning casino. Guests are treated to elegant suites, extensive amenities, and a variety of unique attractions that replicate the charm and ambiance of the Italian city. With a commitment to excellence, The Venetian Resort has established itself as a premier destination for travelers seeking not only comfort and relaxation but also personalized and sophisticated service.
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Job Requirements
- Must be 21 years of age
- Proof of authorization and eligibility to work in the United States
- High School diploma or equivalent
- Ability to obtain and maintain a valid Alcohol Awareness Card, Health Card, Non-Gaming Card and any other certification or license as required
- 1 - 3 years previous experience as a Concierge
- Must have exceptional communication skills
- Ability to work in a high volume luxury resort environment
- Must be able to communicate clearly and effectively in English both spoken and written
- Strong interpersonal skills
- Ability to work varied shifts including nights, weekends and holidays
Job Qualifications
- 21 years of age
- Proof of authorization/eligibility to work in the United States
- High School diploma or equivalent
- Must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card, Non-Gaming Card and any other certification or license, as required by law or policy
- 1 - 3 years of previous experience as a Concierge
- Skills preferred are Bachelor’s Degree, multi-lingual, type at least 45 wpm and have a polished, professional appearance
- Exceptional communication skills and be able to work in a high volume luxury resort
- Ability to communicate clearly and effectively in English, both in spoken and written form
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
- Must be able to work varied shifts, including nights, weekends and holidays
Job Duties
- Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel suite types, numbers/names, layout appointments, amenities, and locations, local events, attractions, holiday schedules
- Anticipates guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintains positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guests and team members alike
- Maintains Concierge code of ethics and behaving in a professional and kind manner at all times while representing The Venetian Resort the Concierge Services Department and the profession of Concierge
- Maintains complete knowledge of and comply with all departmental policies/service procedures/standards
- Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm, gracious manner
- Safety is an essential function of this job
- Consistent and regular attendance is an essential function of this job
- Performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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