Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.50 - $16.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Concierge Property Management is a dedicated service team specializing in delivering exceptional resident experiences within residential communities. As part of a professional property management company, the Concierge plays a vital role in fostering a welcoming environment, enhancing resident satisfaction, and ensuring smooth daily operations at the property. The company is committed to maintaining the highest standards of professionalism, responsiveness, and attentiveness to resident needs, establishing a reputation for excellence in the residential property management industry. The employment opportunity offered is a full-time role focused on delivering excellent customer service while supporting the property management team in various administrative and operational... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality
- strong communication skills
- proficiency with telephone etiquette
- ability to handle confidential information
- availability to work flexible hours including evenings and weekends
- physical ability to stand for long periods
- basic computer skills
- attentive to detail and organized
Job Qualifications
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- strong interpersonal and communication skills
- proficiency in telephone etiquette and basic office software
- ability to maintain confidentiality
- knowledge of local area attractions desirable
- ability to multitask and manage time effectively
- approachable and professional demeanor
Job Duties
- Provide the customer with an experience that will always be remembered and with the highest level of responsiveness
- project an approachable and professional image in personal appearance, manner, and demeanor
- maintain a work environment of cleanliness and organization
- assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up
- respond to inquiries regarding services and building issues
- acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist
- listen and work with residents who present service opportunities that other staff employees cannot resolve, attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability
- serve as information liaison to Property Manager, follow up with client to assure successful completion
- maintain consistent presence at workstation
- when so directed, participate in resident organization and functions, record reservations for guest and conference/party rooms, forward event planning opportunities to Resource Concierge
- use professional telephone etiquette in handling resident requests, use work order system when necessary
- be knowledgeable of local current attractions or events including concerts, theater, sporting events, special events, and specifically about The Property
- assist and coordinate with new move-ins as necessary
- provide administrative assistance with resident files, ledger cards, including confidential information regarding current employment, work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information
- assist with package deliveries, log receipts of packages delivered for residents and notify residents for pickup
- provide access control services and remain vigilant of non-residents and their purpose for being on property
- answer phone calls, set appointments for tours, provide basic information about the property, assist with follow up phone calls, and ensure prospective residents have the opportunity to tour the community
- ensure that all prospective and current residents are welcomed with a warm greeting and excited to call the property their home
- embrace all core values of the Gardner Tanenbaum family of companies, and all inherent missions, goals, directives, and tasks
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink supports hiring across hospitality industries.
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