Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Retirement Plan
Paid Time Off
overtime pay
Job Description
Victory Housing, Inc. is a dedicated organization committed to providing quality housing solutions and supportive services to individuals and families in need. As a company focused on enhancing the quality of life for its residents, Victory Housing operates with a mission-centered approach that emphasizes respect, dignity, and community well-being. The organization ensures compliance with regulatory standards and promotes a safe, secure living environment through adherence to policies aligned with county, state, and federal guidelines, including those set forth by the Department of Health, CDC, CMS, and OSHA. Victory Housing values its employees and offers a competitive compensation package, including hourly... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in receptionist or customer service role preferred
- Ability to adhere to health and safety protocols including infectious disease control
- Proficient with basic computer applications and office equipment
- Strong communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Willingness to complete required training modules and participate in safety drills
- Ability to work in a fast-paced environment
- Reliable and punctual
- Ability to follow company policies and regulatory guidelines
Job Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Prior experience in a receptionist or administrative support role preferred
- Familiarity with telephone systems and office equipment
- Ability to maintain confidential information
- Strong organizational and multitasking abilities
- Knowledge of customer service principles
Job Duties
- Ensure that the attainment of Victory Housing Mission Statement takes precedence over all decisions and actions
- Adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and Federal guidelines including but not limited to DOH, CDC, CMS and OSHA
- Implement universal precautions and infectious disease control protocols and wear assigned PPE appropriately per policy and as requested
- Complete all assigned training including initial orientation, COMAR 10.07.14 requirements, monthly in-services, HIPAA, VHI required personal care and skills modules and participate in required safety and disaster drills as assigned and mandated
- Answer and transfer all incoming calls in a courteous and professional manner, take messages, give information, directions, and other appropriate assistance to residents, staff, guests, and vendors, and perform a variety of other administrative duties as assigned
- Handle and route all incoming calls in a timely, courteous, and distinct, customer-friendly manner using proper telephone etiquette
- Communicate all phone messages clearly and deliver materials to appropriate parties promptly
- Monitor the entry into and departure out of the community for all guests, residents, and vendors, always maintain a safe and secure environment
- Screen all visitors per infectious disease control protocols and guidelines to enter the community as required and instructed
- Greet, identify, and visit with all guests/visitors and scheduled appointments, offer beverage refreshment always and brochure material when appropriate, function as information hub to all visitors ensuring their needs are met
- Refer all marketing inquiries to Executive Director and complete Inquiry Sheet if Executive Director is unable to talk with the prospect
- Mail community brochures upon request
- Assist with other bulk or Direct Mails as directed
- Assemble and maintain supply of completed brochure packets and request collateral materials from Corporate Office as directed to maintain established supply par level
- Assist with office functions such as word processing support
- Distribute mail throughout home to staff and residents and assist in maintaining postal supply for residents and assist in preparing out-going mail
- Maintain abundant supply of appropriate forms ready for use in files
- Assist with activities as requested
- Assist in redirection of disorientated Residents as needed
- Maintain neat and tidy reception area, including fresh flowers on desk
- Coordinate use of common usage area for events/meetings as directed
- Assist in maintaining appointment notebooks for transportation, hair care, etc. as directed
- Assist job applicants
- Assure community directions are available at desk
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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