Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401k plan
Life insurance
short-term disability
long-term disability options
supplemental life insurance
Vacation program
Sick Time
Paid holidays
floating holidays
wellness initiatives
Continuous education
Job Description
St Paul Collection is a dynamic and inclusive establishment located in Denver, Colorado, committed to creating a welcoming and empowering environment for its guests and employees alike. Known for its vibrant community and dedication to quality service, St Paul Collection offers a workplace that values diverse cultures and fosters professional growth. The facility prides itself on maintaining high standards of customer experience, ensuring each interaction is positive and memorable for residents and visitors. As an establishment located in a bustling urban area, it provides a rich and engaging atmosphere that encourages both personal and professional development within its team.
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Job Requirements
- High energy and positive attitude
- Minimum 2 years experience as a Concierge or equivalent
- Knowledge of local area and attractions
- Strong communication and interpersonal skills
- Proficiency with MS Office Suite and HRIS
- Valid driver's license
- Current automobile insurance
- Reliable transportation
- Background and credit check required
- Pre-employment drug screening required
- Employment verification required
Job Qualifications
- Demonstrable experience as a Concierge with 2+ years of related experience or equivalent
- Additional education or certification in hospitality is a plus
- Strong customer service direction while presenting a positive and professional image
- Excellent communication and interpersonal skills
- Excellent reading, writing and oral communication skills
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills, and an excellent attention to detail
- A desire to take initiative and a strong sense of self-motivation, while also being highly collaborative and team oriented
- Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word, and Excel with HRIS experience
- Must have a valid driver's license, current automobile insurance and reliable transportation
Job Duties
- Respond promptly to inquiries, requests, and concerns, ensuring a high level of customer satisfaction
- Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
- Maintain a professional and courteous demeanor in all interactions
- Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
- Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises (access doors mainly), which helps ensure the safety and security of all guests or residents
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system, e.g., work orders
- Prepare and distribute relevant information to guests, residents, and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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