Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401k plan
Life insurance
Paid short-term disability
Paid vacation
Sick Time
Paid holidays
wellness programs
Education and development programs
Job Description
St Paul Collection is a vibrant and dynamic shopping center located in Denver, Colorado, known for offering a unique blend of retail, dining, and entertainment options to locals and visitors alike. The center prides itself on creating an inviting and inclusive environment that celebrates diverse cultures and fosters a sense of community among guests, residents, and employees. St Paul Collection is committed to providing exceptional customer experiences while promoting empowerment and engagement within its workforce. This establishment operates as a central hub for shopping and leisure, continuously evolving to meet the needs and preferences of its patrons.\n\nWe are currently seeking... Show More
Job Requirements
- High school diploma or equivalent
- Demonstrable experience as a concierge with 2+ years of related experience or equivalent
- Excellent communication and interpersonal skills
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills
- Solid computer skills, including working knowledge of MS Office Suite
- Must have a valid driver's license, current automobile insurance, and reliable transportation
- Background and credit check
- Pre-employment drug screening
- Employment verification
Job Qualifications
- Demonstrable experience as a concierge with 2+ years of related experience or equivalent
- Additional education or certification in hospitality is a plus
- Strong customer service direction while presenting a positive and professional image
- Excellent communication and interpersonal skills
- Excellent reading, writing, and oral communication skills
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills
- Excellent attention to detail
- Desire to take initiative and a strong sense of self-motivation
- Highly collaborative and team oriented
- Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word, and Excel with HRIS experience
- Must have a valid driver's license, current automobile insurance and reliable transportation
Job Duties
- Respond promptly to inquiries, requests, and concerns, ensuring a high level of customer satisfaction
- Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
- Maintain a professional and courteous demeanor in all interactions
- Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
- Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises (access doors mainly), which helps ensure the safety and security of all guests or residents
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system
- Prepare and distribute relevant information to guests, residents, and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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