Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Employee assistance program
Professional Development
Employee Discounts
Job Description
This position is with a professional senior living community known for its commitment to providing exceptional service to its residents, guests, and staff. The organization is dedicated to fostering a warm, welcoming, and safe environment where everyone feels valued and supported. This community prides itself on its exceptional customer service, attention to detail, and adherence to strict safety protocols. They offer a part-time employment opportunity for individuals interested in contributing to a positive experience for residents and visitors, while supporting the daily operations of the business office.
The role of the Concierge is an essential front-line position within this ... Show More
The role of the Concierge is an essential front-line position within this ... Show More
Job Requirements
- High school diploma or GED
- One to three years of customer service experience and/or training
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Able to concentrate with frequent interruptions
- Able to talk and hear effectively
- Able to work under stress and in emergency situations
- Proficient with Microsoft Office Suite or related software
- Extensive knowledge of office administration, clerical procedures, and recordkeeping systems
Job Qualifications
- High school diploma or GED
- Hospitality experience a plus
- One to three years of customer service experience and/or training
- Proficient with Microsoft Office Suite or related software
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Able to concentrate with frequent interruptions
- Able to talk and hear effectively to convey instructions and information
- Able to work under stress and in emergency situations
- Excellent time management skills with a proven ability to meet deadlines
- Extensive knowledge of office administration, clerical procedures, and recordkeeping systems
Job Duties
- Function as the main resource center to all callers, guests, and vendors
- Ensure accurate visitor check-in through the visitor check-in process
- Assist all residents, guests, and employees at the temperature kiosk
- Produce visitor reporting as needed
- Initiate emergency codes as per safety guidelines
- Receive and provide direction to visitors while ensuring customer satisfaction
- Remain proactive, approachable, and solution focused
- Keep updated on all processes, procedures, and company announcements
- Receive mail, sort, and ensure timely delivery
- Perform clerical duties and aid on projects as needed
- Carry out telephone answering and reception duties as required
- Greet residents and visitors, answer inquiries and give directions
- Handle entering all workorders from families and staff
- Collate brochures for the sales and marketing department and administrative tasks as needed
- Prepare meal tickets for team members and family members, tally meal count sheets for the dining staff as needed
- Update the resident phone list and roster daily
- Manage appointments for residents and family members such as hairdresser, transportation, specialist, etc.
- Maintain and keep desk and entry area neat and organized
- Maintain adherence to all company personnel policies and established operating policies and procedures
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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