Job Overview
Employment Type
Part-time
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401k plan
Life insurance
short-term disability
Vacation Time
sick leave
Paid holidays
wellness programs
Education Assistance
Job Description
St Paul Collection is a distinguished luxury residential community known for its commitment to providing an exceptional living experience. Located in an enviable urban setting, the community offers residents a blend of sophisticated apartment homes coupled with top-tier amenities. The establishment prides itself on fostering an inspiring and inclusive environment that embraces diversity and promotes empowerment and engagement among its staff and residents. As part of the greater Bryten management portfolio, St Paul Collection benefits from a company culture that values progress, community connection, and excellence in service delivery. The company emphasizes continuous learning, inclusion, and support, ensuring a rewarding... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years of concierge or related hospitality experience
- Strong communication skills
- Ability to work overnight shifts
- Valid driver's license and reliable transportation
- Ability to pass background and credit check
- Pre-employment drug screening and employment verification required
Job Qualifications
- Demonstrable experience as a concierge with 2 plus years of related experience or equivalent
- Additional education or certification in hospitality is a plus
- Strong customer service direction while presenting a positive and professional image
- Excellent communication and interpersonal skills
- Excellent reading, writing and oral communication skills required
- Knowledge of the local area and attractions
- Strong creative, strategic and organizational skills and an excellent attention to detail
- A desire to take initiative and a strong sense of self-motivation, while also being highly collaborative and team oriented
- Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word and Excel with HRIS experience
- Must have a valid driver's license, current automobile insurance and reliable transportation
Job Duties
- Respond promptly to inquiries, requests, and concerns ensuring a high level of customer satisfaction
- Assist and communicate effectively with guests, residents, and team members to coordinate services and resolve issues
- Maintain a professional and courteous demeanor in all interactions
- Overnight shifts are included and scheduled as needed
- Manage and fulfill requests such as restaurant reservations, transportation arrangements and other concierge services
- Stay informed about local attractions, restaurants, entertainment and other points of interest to provide recommendations to guests or residents
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises, which helps ensure the safety and security of all guests or residents
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system
- Prepare and distribute relevant information to guests, residents and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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