Concierge - Part Time Evening Shift - Thu/Fri 5:30-10:30pm Sat 1-11:30p
Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Exact $45,372.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Job Description
Stony Brook Medicine is a leading healthcare institution known for its commitment to excellence in patient care, research, and education. Located in an academic medical center setting, Stony Brook University Hospital serves a diverse patient population and strives to provide the highest quality of care, combining compassionate service with innovative medical solutions. The hospital operates in a multidisciplinary environment where collaboration across various departments and services ensures optimal patient outcomes and safety. Adhering strictly to regulatory standards and promoting a smoke-free campus environment, Stony Brook Medicine emphasizes creating a safe, respectful, and inclusive atmosphere for all patients, visitors, and staff.Show More
Job Requirements
- Associate's degree or 2 years experience in healthcare or customer service environment
- Proficient computer skills
- Ability to work independently
- Strong problem-solving skills
- Ability to interpret guidelines and take action
- Willingness to adapt to changes
- Ability to coach and train staff
- Verification of degree required
- Completion of pre-employment physical and medical clearance
- Successful completion of a 4 panel drug screen
- Completion of electronic reference check with minimum three professional references
- Meet regulatory requirements for pre employment screenings
- Provide copy of any required New York State licenses or certificates
Job Qualifications
- Associate's degree or 2 years experience within a healthcare industry, operations/call center setting, or other fast paced, high volume, face to face, patient/customer service environment
- Proficient computer skills
- Ability to work independently using strong problem-solving skills
- Ability to interpret guidelines and take appropriate action
- Willingness and ability to quickly adapt to ongoing processes changes and/or changes in protocols
- Ability to coach and train staff
- Previous hospital concierge/information desk experience preferred
- First responder/EMS/emergency management experience strongly preferred
- Previous instructor/teaching/coaching experience, ability to professionally facilitate large groups
Job Duties
- Courteously greets all visitors upon arrival to the hospital
- Oversees patient and visitor interactions in the main lobby
- Collaborate with security with patient and visitor check in during high volume times
- Serves as a liaison between individuals in the waiting area and clinical areas by facilitating communication among patients, family members and clinical staff
- Regularly assesses lobby areas volume and initiates efforts to eliminate unnecessary delays
- Coordinates efforts across hospital departments/disciplines to identify impediments to patient flow/treatment in a timely manner
- Answers telephones in a prompt and courteous manner, providing a high level of assistance to callers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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