Concierge - Part Time Evening Shift - Thu/Fri 5:30-10:30pm Sat 1-11:30p

Bridgeport, CT, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Exact $45,372.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

State pension

Generous leave

Diversity and inclusion commitment

Job Description

Stony Brook Medicine is a renowned healthcare institution dedicated to providing exceptional medical care and patient experiences. As part of the Stony Brook University Hospital system, it operates with a commitment to excellence, innovation, and the support of healthier and more resilient communities locally and globally. The hospital prides itself on maintaining a safe, inclusive, and smoke-free environment where both patients and staff can thrive. With a multitude of departments and interdisciplinary teams, Stony Brook Medicine strives to meet the highest standards of healthcare delivery while adhering to regulatory compliance and prioritizing patient safety and satisfaction.

Within this prestigious healthcare ... Show More

Job Requirements

Verification of degree (e.g., diploma or official transcript) is required
Upload of documentation must be included with your application
Resume/CV should be included with the online application
Successfully complete pre-employment physical examination and obtain medical clearance from Employee Health Services
Complete electronic reference check with a minimum of three professional references
Successfully complete a 4 panel drug screen
Meet regulatory requirements for pre employment screenings
Provide a copy of any required New York State licenses and/or certificates
Ability to work shifts as necessary
Willingness to comply with wearing respiratory protection which may prohibit facial hair
Ability to remain at work location or report during hospital emergencies
Adherence to smoke-free campus policy

Job Qualifications

Associate's degree or 2 years experience within a healthcare industry, operations/call center setting, or other fast paced, high volume, face to face, patient/customer service environment
Proficient computer skills
Ability to work independently using strong problem-solving skills
Ability to interpret guidelines and take appropriate action
Willingness and ability to quickly adapt to ongoing process changes and/or changes in protocols
Ability to coach and train staff
Previous hospital concierge/information desk experience preferred
First Responder/EMS/Emergency Management experience strongly preferred
Previous instructor/teaching/coaching experience, ability to professionally facilitate large groups

Job Duties

Courteously greets all visitors upon arrival to the hospital
Oversees patient and visitor interactions in the main lobby
Collaborate with security with patient and visitor check in during high volume times
Serves as a liaison between individuals in the waiting area and clinical areas by facilitating communication among patients, family members and clinical staff
Regularly assesses lobby areas volume and initiates efforts to eliminate unnecessary delays
Coordinates efforts across Hospital departments/disciplines to identify impediments to patient flow/treatment in a timely manner
Answers telephones in a prompt and courteous manner, providing a high level of assistance to callers
Responds to visitor inquiries and/or assist them with problem solving concerns
Communicates with patients, visitors and staff in a courteous, respectful and service oriented manner at all times
Facilitates all visitors who meet visitation criteria, and respectively denies access to those who do not meet visitation eligibility
Utilizes Visitor Management System to accurately account for visitors and their destination
Enters visitor contact information and all required information in the Visitor Management System
Provides visitors with proper PPE based on the infection control status of the patient being visited
Educates visitors on the risks entering the hospital in accordance with current DOH guidelines
Contacts patient care units to request permission on behalf of visitors for after hour visiting
Uses appropriate crisis prevention and de-escalation techniques when experiencing difficult encounters
Appropriately escalates potential problems, issues or unusual questions to supervisor in a timely manner
Properly identifies patient's belongings, records belongings and communicates with the distribution team or clinical areas when necessary
Organizes supplies and materials at the Information Desk
Keeps all work areas clean, clutter free and well organized
Tracks supplies including printer ink, rolls of visitor passes, information handouts, PPE, etc. and promptly notifies supervisor when supplies levels are getting close to established minimum par levels
Facilitates deliveries of mail, flowers and/or other items throughout the hospital when applicable
Assist with training new staff members on programs, regulations or guidelines
Provide Concierge assistance via mobile kiosk in designated areas throughout the hospital as assigned
Position may require prolonged periods of sitting, walking, lifting, standing or transporting of patients when applicable

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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