Concierge - Part Time Day Shift (Thursday-Saturday 7-3:30)
Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Exact $45,372.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
flexible scheduling
Job Description
Stony Brook Medicine is a renowned healthcare institution dedicated to delivering high-quality patient care and advancing medical research and education. Known for its comprehensive medical services, cutting-edge technology, and commitment to patient safety, Stony Brook Medicine plays a vital role in improving the health and wellbeing of the communities it serves. The institution operates as a hub for compassionate and innovative healthcare, with a dynamic environment that caters to a diverse and often complex patient population. Employing a multidisciplinary team of medical professionals, administrative staff, and support personnel, Stony Brook Medicine strives to create an exceptional patient experience through a... Show More
Job Requirements
- Verification of degree (e.g., diploma or official transcript) is required
- Resume/CV should be included with the online application
- Successfully complete pre-employment physical examination and obtain medical clearance
- Complete electronic reference check with a minimum of three professional references
- Successfully complete a 4 panel drug screen
- Meet Regulatory Requirements for pre employment screenings
- Provide a copy of any required New York State license(s)/certificate(s)
Job Qualifications
- Associate's degree or 2 years experience within a healthcare industry, operations/call center setting, or other fast paced, high volume, face to face, patient/customer service environment
- Proficient computer skills
- Ability to work independently using strong problem-solving skills
- Ability to interpret guidelines and take appropriate action
- Willingness and ability to quickly adapt to ongoing processes changes and/or changes in protocols
- Ability to coach and train staff
- Previous Hospital Concierge/Information Desk experience preferred
- First Responder/EMS/Emergency Management experience strongly preferred
- Previous instructor/teaching/coaching experience, ability to professionally facilitate large groups
Job Duties
- Courteously greets all visitors upon arrival to the hospital
- Oversees patient and visitor interactions in the main lobby
- Collaborate with security with patient and visitor check in during high volume times
- Serves as a liaison between individuals in the waiting area and clinical areas by facilitating communication among patients, family members and clinical staff
- Regularly assesses lobby areas volume and initiates efforts to eliminate unnecessary delays
- Coordinates efforts across Hospital departments/disciplines to identify impediments to patient flow/treatment in a timely manner
- Answers telephones in a prompt and courteous manner, providing a high level of assistance to callers
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: