Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Retirement Plan
Paid Time Off
overtime pay
Job Description
Victory Housing, Inc. is a committed organization dedicated to providing exceptional housing and community services that aim to improve the quality of life for its residents. With a strong mission centered around delivering compassionate care and maintaining a safe, welcoming environment, Victory Housing operates with strict adherence to all relevant regulatory standards including county, state, and federal guidelines. These include compliance with COMAR 10.07.14 regulations, as well as standards set forth by the Department of Health (DOH), Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and Occupational Safety and Health Administration (OSHA). The company... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in a receptionist or administrative role preferred
- ability to adhere strictly to health and safety guidelines
- ability to use personal protective equipment properly
- strong communication and interpersonal skills
- proficiency in handling multi-line telephone systems
- ability to work independently and as part of a team
- basic computer and word processing skills
- ability to manage multiple tasks and prioritize duties effectively
Job Qualifications
- knowledge of Victory Housing policies and procedures
- understanding of COMAR 10.07.14 regulations and related health and safety standards
- experience with phone etiquette and administrative duties
- training in infection control and universal precautions
- proficiency in customer service and interpersonal communication
- ability to maintain confidentiality and comply with HIPAA regulations
- experience in community or healthcare setting preferred
Job Duties
- ensure that attainment of Victory Housing, Inc, Mission Statement takes precedence over all decisions and actions
- adhere to all Victory Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and Federal guidelines including but not limited to DOH, CDC, CMS and OSHA
- implement universal precautions and infectious disease control protocols at all times, wear assigned PPE appropriately per policy and as requested
- complete all assigned training including initial orientation, COMAR 10.07.14 requirements, monthly in-services, HIPAA, VHI required personal care and skills modules
- answer and transfer all incoming calls in a courteous and professional manner, take messages, give information, directions, and other appropriate assistance to residents, staff, guests, and vendors, perform a variety of other administrative duties as assigned
- handle and route all incoming calls in a timely (within three rings), courteous, and distinct, customer-friendly manner using proper telephone etiquette
- communicate all phone messages clearly and deliver materials to appropriate parties promptly
- monitor the entry into and departure out if the community for all guests, residents, and vendors, maintain a safe and secure environment
- screen all visitors per infectious disease control protocols and guidelines to enter the community as required and instructed
- greet, identify, and visit with all guests/visitors and scheduled appointments, offer beverage refreshment always, and brochure material when appropriate, function as information hub to all visitors ensuring their needs are met
- refer all marketing inquiries to Executive Director, complete Inquiry Sheet if Executive Director is unable to talk with the prospect
- mail community brochures upon request
- assist with other bulk or Direct Mails as directed
- assemble and maintain supply of completed brochure packets and request collateral materials from Corporate Office as directed to maintain established supply par level
- assist with office functions such as word processing support
- distribute mail throughout home to staff and residents
- assist in maintaining postal supply for residents and assist in preparing out-going mail
- maintain abundant supply of appropriate forms ready for use in files
- assist with activities as requested
- assist in redirection of disorientated Residents as needed
- maintain neat and tidy reception area, including fresh flowers on desk
- coordinate use of common usage area for events/meetings as directed
- assist in maintaining appointment notebooks for transportation, hair care, etc. as directed
- assist job applicants
- assure community directions are available at desk
- other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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