Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Retirement Plan
Paid Time Off
overtime eligibility
Job Description
Victory Housing, Inc. is a renowned organization committed to providing quality affordable housing and supportive services to individuals and families in need. With a mission centered on empowering communities and enhancing the lives of residents, Victory Housing has established itself as a trusted leader in the affordable housing sector. The organization adheres to rigorous standards and complies with all relevant regulations including COMAR 10.07.14, as well as guidelines from the Department of Health (DOH), Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), and Occupational Safety and Health Administration (OSHA). Victory Housing maintains a strong... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in customer service or administrative support preferred
- ability to follow detailed protocols and procedures
- basic computer proficiency
- good communication and interpersonal skills
- availability to work flexible hours if needed
- ability to wear PPE and comply with health and safety guidelines
- must be able to complete required training and certifications
- legal authorization to work in the country
Job Qualifications
- high school diploma or equivalent
- prior experience in customer service or administrative support preferred
- strong communication and interpersonal skills
- ability to follow detailed protocols and procedures
- basic computer skills
- ability to multitask and manage time effectively
- knowledge of safety and infection control practices
- familiarity with office equipment and MS Office
- commitment to upholding organizational mission and policies
Job Duties
- ensure that the attainment of victory housing mission statement takes precedence over all decisions and actions
- adhere to all victory housing policies and procedures, comar 10.07.14 regulations as well as county, state and federal guidelines including dohand cdc, cms and osha
- implement universal precautions and infectious disease control protocols at all times, wear assigned ppe appropriately
- complete all assigned training including initial orientation, comar 10.07.14 requirements, monthly in-services, hipaa, vhi required personal care and skills modules
- answer and transfer all incoming calls in a courteous and professional manner, take messages, give information and directions
- handle and route all incoming calls in a timely manner using proper telephone etiquette
- communicate all phone messages clearly and deliver materials promptly
- monitor entry into and departure from the community for all guests, residents, and vendors
- screen all visitors per infectious disease control protocols to enter the community
- greet, identify, and visit with all guests and scheduled appointments, offer beverage refreshment and brochures when appropriate
- refer all marketing inquiries to executive director and complete inquiry sheet if unable to talk
- mail community brochures upon request
- assist with other bulk or direct mails as directed
- assemble and maintain supply of completed brochure packets and request collateral materials
- assist with office functions such as word processing support
- distribute mail and assist in maintaining postal supplies
- maintain abundant supply of forms ready for use in files
- assist with activities and redirect disorientated residents as needed
- maintain neat and tidy reception area including fresh flowers on desk
- coordinate use of common usage area for events and meetings
- assist in maintaining appointment notebooks for transportation and hair care
- assist job applicants and ensure community directions are available at desk
- perform other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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