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MTM Transit logo

Concierge - Part Time

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Holiday pay
maternity leave
paternity leave
Casual Dress Environment
Tuition Reimbursement
Employee Discount Program
Leadership Mentoring Opportunities

Job Description

MTM Transit is a nationally recognized transportation services company dedicated to removing community barriers and enhancing accessibility through innovative transit solutions. With a commitment to bold ideas, open communication, and an employee-first culture, MTM Transit strives to create environments where collaboration and learning are at the forefront. The company is noted for its focus on growth and empowerment, placing a significant emphasis on employee potential and community impact. MTM Transit operates a variety of shuttle and transit services, catering to diverse populations and promoting inclusive transportation access across the country.

The Concierge position at MTM Transit is a vital f... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum of 1 year of customer service experience ideally in tourism, hospitality, or transportation
  • Experience working in outdoor recreation or public-facing operations highly desirable
  • Prior experience communicating rules and regulations to the public preferred
  • Experience in tourism, hospitality, or transportation operations preferred
  • Schedule flexibility to work seven days a week between 9:00 a.m. and 6:00 p.m. for approximately 24 hours per week
  • Ability to multitask and manage time effectively
  • Strong communication skills
  • Comfortable using technology for route tracking and communication

Job Qualifications

  • High school diploma or equivalent
  • Minimum of 1 year of customer service experience
  • Experience in tourism, hospitality, or transportation preferred
  • Experience working in outdoor recreation or public-facing operations highly desirable
  • Prior experience communicating rules and regulations to the public preferred
  • Strong customer service and communication skills
  • Ability to multitask and manage time effectively
  • Familiarity with trail systems and recreational amenities a plus
  • Comfortable using technology for route tracking and communication
  • Demonstrated problem-solving skills
  • Maintain positive and professional attitude

Job Duties

  • Customer engagement and ticketing
  • Guide customers through the ticket purchasing process for shuttle services
  • Provide detailed information about trails, amenities, and recreational opportunities
  • Monitor and adhere to the daily operations schedule
  • Track shuttle routes in real-time and maintain communication with drivers until their return
  • Assist drivers during onboarding and reinforce shuttle service policies to passengers
  • Oversee the customer manifest and resolve any reservation discrepancies
  • Uphold Forest Service rules and regulations
  • Educate visitors on drone usage, biking hours, and parking fees

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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