Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Benefits
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Holiday pay
maternity leave
paternity leave
Casual Dress Environment
Tuition Reimbursement
Employee Discount Program
Leadership Mentoring Opportunities
Job Description
MTM Transit is a nationally recognized transportation company committed to removing community barriers and enhancing mobility through innovative shuttle services and community-focused transit solutions. Renowned for its dedication to inclusivity, sustainability, and customer empowerment, MTM Transit operates a variety of programs designed to serve diverse populations with a relentless focus on accessibility and service excellence. The company prides itself on fostering an empowering work environment where collaboration and innovation drive progress and help each employee reach their full potential. Known for a culture that thrives on open conversations and bold ideas, MTM Transit invests heavily in employee development, leadership mentoring,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of customer service experience in tourism, hospitality, or transportation
- Experience working in outdoor recreation or public-facing operations is highly desirable
- Prior experience communicating rules and regulations to the public is preferred
- Ability to work flexible schedule, including weekends and holidays between 9:00am-6:00pm for approximately 24 hours per week
- Strong communication and problem-solving skills
- Comfortable with technology and route tracking software
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year of customer service experience, ideally in a tourism, hospitality, or transportation setting
- Experience working in outdoor recreation or with public-facing operations is highly desirable
- Prior experience communicating rules and regulations to the public, preferred
- Experience in tourism, hospitality, or transportation operations, preferred
- Strong customer service and communication skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Familiarity with trail systems and recreational amenities is a plus
- Comfortable using technology for route tracking and communication
- Demonstrate effective problem-solving skills
- Maintain positive and professional attitude
Job Duties
- Customer engagement and ticketing
- Guide customers through the ticket purchasing process for both shuttle services
- Provide detailed information about trails, amenities, and recreational opportunities
- Monitor and adhere to the daily operations schedule
- Track shuttle routes in real-time and maintain communication with drivers until their return
- Assist drivers during onboarding and reinforce shuttle service policies to passengers
- Oversee the customer manifest and resolve any reservation discrepancies
- Uphold Forest Service rules and regulations
- Educate visitors on drone usage, biking hours, and parking fees
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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