Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Job Description
This community concierge position is offered by a well-established senior living community dedicated to providing exceptional hospitality and administrative support to all visitors, residents, and staff. The community places a high value on professionalism, courtesy, and the creation of a welcoming environment, ensuring that everyone who enters or contacts the community receives outstanding service. As the first point of contact, the community concierge is essential in establishing and maintaining the positive reputation and smooth operation of the community’s front entrance and administrative areas.
The community itself is a senior living facility designed to cater to the needs of its... Show More
The community itself is a senior living facility designed to cater to the needs of its... Show More
Job Requirements
- Must have a high school education
- Must be able to communicate effectively
- Must possess excellent customer service skills
- Must possess an understanding and ability to demonstrate hospitality to all community visitors
- Must have patience, tact, cheerful disposition and enthusiasm at all times
- Must possess basic computer usage and data entry skills
- Knowledge of Microsoft Office applications preferred
- Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
- Must possess a passion to work with and around senior citizens
Job Qualifications
- High school education or equivalent
- Effective communication skills
- Excellent customer service abilities
- Demonstrated hospitality skills
- Ability to maintain patience, tact, and a cheerful disposition
- Basic computer proficiency including data entry
- Familiarity with Microsoft Office preferred
- Strong interpersonal communication skills
- Genuine passion for working with seniors
Job Duties
- Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
- Ensures that all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates in a warm and inviting manner
- Ensures that the reception areas are clean, hospitable, and inviting
- Ensures compliance with all concierge team standards for community entrance and lobby areas
- Creates and maintains resident face sheets using the Yardi system including updating and distribution
- Inputs data related to resident assessments as directed
- Inputs work orders received into the Direct Supply TELS system
- Shares issues related to the inviting environment with relevant management
- Ensures the 'Show Ready' appearance of community entrance areas
- Possesses knowledge of community benefits, services, residents, and associates
- Assists Directors of Community Relations and Sales as needed
- Supports Business Office Manager with administrative tasks including credit card summaries, petty cash reconciliation, deposits, checkbook maintenance, purchase journals, and accounts payable entry
- Offers refreshments to visitors
- Respects residents' rights to privacy
- Coordinates appointments for residents and maintains accurate service charge records
- Collects and prepares resident mail for distribution
- Performs community mail duties including receiving and sending packages
- Assists in preparing community brochure packets
- Minimizes interactions with co-workers to maintain professionalism
- Assists Executive Director and other departments with additional duties
- Adheres to company computer usage guidelines
- Dresses professionally and maintains uniform standards
- Maintains professional decorum
- Works safely and remains alert
- Takes ownership for safety of residents and associates
- Discloses medication that may impair job performance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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