Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Training and Development
Employee Discounts
Retirement Plan
Paid holidays
Employee assistance program
Job Description
Our establishment is a respected community-oriented senior living facility located at 7211 Granby Street, Norfolk VA 23505. We are committed to providing exceptional care and services to our residents and fostering a welcoming, supportive environment for our guests, families, and stakeholders. Recognizing the importance of communication, hospitality, and professionalism, we have designed a role that embodies these values through direct interaction in our front-of-house position.
The Concierge is a pivotal role that serves as the first point of contact for guests, visitors, and vendors, ensuring excellent public relations and smooth community operations. This role focuses on providing courteous and professi... Show More
The Concierge is a pivotal role that serves as the first point of contact for guests, visitors, and vendors, ensuring excellent public relations and smooth community operations. This role focuses on providing courteous and professi... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience working with the public
- Basic computer proficiency
- Ability to handle multi-line phone systems
- Good physical and mental health as evidenced by PPD screening
- Strong interpersonal skills and interest in working with seniors
- Ability to follow instructions and work independently
- Excellent communication and customer service skills
- Ability to maintain confidentiality
- Availability to attend company meetings and training
- Willingness to perform additional duties as assigned
Job Qualifications
- High school education or equivalent
- Ability to read, write, speak and understand the English language
- Prior experience in working with the public
- Basic computer skills preferred
- Comfortable with a multi-line telephone system
- Good physical and mental health
- Interest in people, especially the geriatric population
- Ability to work without close supervision
- Ability to follow verbal and written instructions
- Ability to use tact and courtesy in dealing with staff, residents, their families and visitors
- Effective communication with all levels of management, employees and outside contacts
- Willingness to perform non-professional duties
- Level-headedness in emergency situations
- Spirit of cooperation and enthusiasm
- Ability to maintain confidentiality
- Willingness to attend all mandatory company meetings and specified training sessions
Job Duties
- Receive guests and visitors, having them sign in
- Assist visitors in finding resident rooms
- Answer telephone, take messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members
- Announce appointments and arrivals to appropriate staff
- Type memos, correspondence, reports, and other documents as requested
- Sort mail and distribute appropriately to mailboxes, residents and departments
- Create and maintain an atmosphere of warmth, personal interest and positive emphasis
- Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected
- Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information
- Assemble and maintain admission and information packets
- Keep front desk and lobby area neat and organized
- Perform any other duties assigned by Business Office Manager or Executive Director
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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